Ported over number, can't access Verizon account now.

ToastMalone
Newbie

 Ported my number over to another carrier, but I still have Internet and another line on my account. My number was the admin on the account and now I can't access my bill or login at all.

0 Likes
Reply
3 Replies
SynthpopAddict
Champion - Level 3

Have you tried creating a new My Verizon account for the second phone number as if you'd never had an account?  It still won't let you see your last bill for the line you ported out - that comes via snail mail from what I've read elsewhere, but at least you'd be able to manage the other line again.

-------------
I'm not a Verizon employee, just another customer trying to help.
0 Likes
Reply
ToastMalone
Newbie

Alright I'll give that a try later today, thanks for the thought.

0 Likes
Reply
vzw_customer_support
Community Manager
Community Manager

We strongly recommend going to the nearest Verizon Wireless store where you will be able to authenticate with a photo ID. You can find all stores near you here: https://www.verizon.com/stores/ 

~Geo

0 Likes
Reply