Question regarding 2FA

[keithclove]

Question: I suspended my account while I was out of the country. When I went to reconnect my account you then wanted to send a message to my phone number to verify it was me. Problem: my account was suspended and I wanted to reconnect it. Is there any other way (email?) that this can be accomplished in the future so that we don't get stuck in this same Catch-22?

Thanks for your help - Keith

[SynthpopAddict]

As far as I know, there isn't any other way to get 2FA besides texts with Verizon.  For a future vacation suspension, if there's a way to set the exact dates so your line comes back on automatically when you get home, would do that.  I haven't had to try suspending my line and I'm prepaid, which makes some things different.  For the time being, you'd have to go to a store so the employees can verify it's you from your ID.

[vzw_customer_support]

Hi there! Great question, we are happy to review the account access with you. I have sent you a private message to get started. -Nikki

[vzw_customer_support · Accepted solution]

Resolution update: By partnering with support, the issue of getting reconnected after a voluntary suspend while being prompted for 2FA has been resolved. If others encounter similar problems with getting reconnected after a voluntary suspend, there is no way to skip the two-factor authentication, however you can disable 2FA prior to submitting the voluntary suspension.

For anyone facing a similar issue now, we recommend contacting us by reaching out to our Customer Service team at 800-922-0204 or 1 (908) 559-4899 if you're traveling abroad, visiting our stores or chatting with us digitally for assistance. 

Visit https://www.verizon.com/digital/nsa/nos/ui/ngd/contactus#mobile for assistance.