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Received text saying line no longer registered

I received a text telling me that a line was no longer registered to my account and to call an 800 number if this was an error. I called and had a horrible experience where I was finally Insteucted to go to the website, not myverizon app and register. That was an hour of nonsense because of course it recognized my email and would not allow me to just register as a new account.
when I tried to change my password the website spiraled into what I can only imagine was a problem on Verizon’s end. What is the deal here? Does this need to be addressed? Does not having these devices registered affect their function? Why did this happen? Can someone please fix this if it needs to be fixed?

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SynthpopAddict

I'm not sure what happened there, but if you have multiple devices all under one account and one login on My Verizon, only one device will be "registered" and all the others are "not registered" because they don't have a separate login on My Verizon to access their details, account information, etc. It doesn't affect how the devices work. If you disconnected service on the Apple Watch in question, then that's what the text was about, but if you didn't disconnect service...?

Verizon_Support

@Piffdiddy
wrote: I received a text telling me that a line was no longer registered to my account and to call an 800 number if this was an error. I called and had a horrible experience where I was finally Insteucted to go to the website, not myverizon app and register. That was an hour of nonsense because of course it recognized my email and would not allow me to just register as a new account. when I tried to change my password the website spiraled into what I can only imagine was a problem on Verizon’s end. What is the deal here? Does this need to be addressed? Does not having these devices registered affect their function? Why did this happen? Can someone please fix this if it needs to be fixed?

I know how important it is that I am able to manage my account online, Piffdiddy. We're sorry to hear about your experience when trying to get support with this, and we would like to turn this around. Since we will need account access to help with this, please be on the lookout for a private message from us.

-Joseph

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