Remove a network extender from the list of devices on my account

[NellieNobody]

I am trying to remove a network extender from the list of devices that appears on my online account. I got rid of the network extender a long time ago. I know Verizon isn't charging me anything for it, but it's annoying that it's still there and the website does not provide a means to delete it.

Yesterday I engaged in a lengthy but useless chat session. I had to go around the same circle multiple times before a presumably real human responded. It took awhile to explain to her what I wanted, mainly because she forced me to go around even more circles. Finally she created a tech support ticket, but then she told me to keep the chat open and stay logged onto the Verizon website. When I explained to her that I couldn't do that, she told me the chat would stay open even if I logged off. (!!!)

Given that I at least had a ticket number, I decided to quit pounding my head against the cement and logged off. When I accessed my account this morning to see if anything had changed, the website immediately prompted me to add an E911 address for the network extender. (Go figure!) I added my address, just to see what if anything that did. Nada!

So I am back where I started. How do I remove the network extender from my list of devices???

And how do I check the status of the ticket???

[SynthpopAddict]

I've seen this question asked before.  A longtime user who has several dead/obsolete extenders says there is no way to remove them from your account.  ☹️ At least you've only got one which is tattooed on your account forever, but yeah, that's annoying.  Your ticket is surely going to get closed without a resolution, sorry.

[NellieNobody]

Thanks for the prompt response, even though it's not exactly what I wanted to hear...

I got rid of the extender because it took up too much space and generated a lot of heat, all the while not doing much for me. Not having the same issues anymore, so it didn't make much difference.