Review

[Dwilliams1622]

I just want to say how incredibly disappointed I am with Verizon as a whole & the humanity of its customer service reps . 12 days post due date my services were suspended -yes I know my bill was late . I tried calling to speak with a rep bc when has that ever been a policy ? In my 3 years of being with Verizon I had never experienced this ! The automated system would not let me speak to a human rep until I made a payment . So I did (over drafting my account not that it’s there problem or that they care) , then called again ; I explained to the lady that my services were suspended & that I don’t understand why considering it hadn’t even been close to a month past due . She explained that there is a 14 day grace period from your due date . I then I asked when my due date was for confirmation she explained “the 28th of each month” . She also tells me “you shouldn’t play around with paying your phone bill” & that she could “restart auto pay for me” I explained that up until this return payment I was on auto pay , that the problem was there wasn’t enough money in the account & that’s why it did not process . & asked again why my services were suspended considering it had only been 12 days . Also add that the online system would not let me make a promise to pay for the account for any given date . The bill was going to be paid on January 11th . Again I know this is not their problem . She puts me on hold , comes back a few moments later & states “we have gone over the service interruption, & the services have already been restored & I have restarted your auto pay & they payment will come out the 21st is there anything else I can assist you with” first of all , you didn’t answer my question about the disconnect at all , secondly I did not ask you to redstart auto pay  , I paid 228$ today to restore services , the total for the next bill is 270$ because of late payment & return payment fee , & my feb bill is now sitting at 326$ because of the 80$ reconnect fees for each of my 4 lines . She interrupts me asking “yes or no should I cancel the auto pay” so rude . I ask to be transferred .she transfers me , the new lady telling me she doesn’t have the authorization to speak to me because the account is in my husbands name (he has added me AT LEAST 4 times as an authorized user . Via the Mobil app , in store , & over the phone ! I ask to be transferred to a supervisor. She transfers - this person tells me they can not speak to me as I am not authorized- but they can tell me that “I’m not sure who gave you the information of a 14 day grace period but that is simply untrue . If you are one day late you can be suspended” what ?!? A customer of years who has paid her bills ; who is already unsatisfied in the fact my husbands line can’t be upgraded without a outrageous down payment because “the trade in amount is applied monthly & you still have to pay for the device upfront & you don’t have enough financing credit available” & you can not show an ounce of compassion or humanity . Even if nothing can actually be done being a nice human being is FREE . We opted for paying for the slightly higher bill for the better service & the original better customer service . But no more . I have NEVER been treated so poorly & unheard by a rep . & this company does nothing but add fees constantly . 0/5 stars . 

[Kko7]

I agree Verizon has become one of the worst companies to deal with. I have used their service for over 20 years, and I will not renew with them ever again, because of how my last three interactions with them have gone. They just suspended my service because they owe me a credit But they’ve been telling me they’re going to apply to my account since the first. My phone doesn’t even work to call  the *611 for another representative to blow more smoke up my butt. I’m so disappointed in this whole company they’re not even offering to do anything for any of my inconvenience just literally credit what they’ve overcharged me but they’ve made my life a living nightmare for months it’s ridiculous. I’m just gonna go get a new phone with someone else and forget they ever existed at this point.

[vzw_customer_support]

Hey there, Kko7, we appreciate your loyalty over the last 20 years and don't want to see you go. I'm sorry to hear you ran into an issue with your service being suspended. We certainly want to make sure your account gets reconnected and we can help with your charges. So we can best assist, we will be reaching out via Private Message.

-Lauren

[kapalive]

Bill are set much higher, as indicated in the tariffs. 50% more. Their employees can't even answer: where do I get additional expenses? I don't recommend using Verizon.