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I have seen the comments recently and I agree with most of the people who are saying Verizon has worst customer service.
I have been experiencing the worst customer service ever since I moved to the Verizon from ATT in oct .
Every month looking at the bill I have to call them for all the annoying charges they charge me. Moreover, when they have to provide the promotional credit they have all the reasons to deny it for all the wrong reasons.
In addition, when I was calling the customer service no one told me that I have to fil out a form and then you get credit. Until one nice person helped me and expedited it. But, the team handling it denied it, saying I didn't do it in time.
Apart from that worst thing is they want us to pay for the wrong charges and wait for refund. But, if we pay earlier than autopay date they charge you penalty because you paid earlier then autopay day.
Moreover, I cancelled the home internet service and they were supposed to send me the return box. But they don't send it and charge me for non return equipment charges. when I asked for the new shipment it still doesn't come and they ask me to pay the bill with that fee and said it will be refunded once they receive the equipment. Seriously.
Worst service ever !!
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@teerth2710 wrote: I have been experiencing the worst customer service ever since I moved to the Verizon from ATT in oct .
Certinaly, that's not how we want you to feel coming over to us. I'm sorry there's not been better support when you've reached out. To help turn things around and look at the billing and other items you shared, I sent a Private Message so I could lend a fresh look and assist with them.
-John
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Hi, sorry to hear about your experience. About the return box for equipment: I think they are no longer sending out actual boxes anymore. ☹️ If you go to the Verizon website and do a search for "return equipment" you'll get a page with loads of information, including how to print your own return label. Then you ship your equipment back in a box of your own and make sure the stuff inside doesn't get banged around in shipment.
A lot of the other stuff you mentioned sounds like glitches with their IT.
I'm not a Verizon employee, just another customer trying to help.

