I’ve been stranded without phone service for 2 weeks despite being an active Lifeline customer (#*****). Here’s how Verizon has failed me:
### **1. Refusal to Communicate**
- **No Agent Access:** 3+ callback requests ignored
- **Executive Escalation Ghosted:**
- "Executive" Kristyn was assigned but never responded to:
- Emails on
- Scheduled call on
- **Senior Tech Vanessa** acknowledged the issue but provided no resolution.
### **2. Violations**
- **FCC Lifeline Rules:** Service cut without proper notice (47 CFR § 54.405).
- **Consumer Protection:** No hardship options offered despite:
- Job loss documentation
- Pending unemployment benefits
### **3. Current Status**
- **No calls/texts** for:
- Job interviews
- Medical appointments
- Emergency services
- **Billed $[X]** for non-service
### **Demands**
1. **Immediate service restoration** + retroactive credits.
2. **Written apology** for executive team neglect.
**To Verizon:** This post documents your failures. Every hour unresolved worsens your liability.
**To Community:** Has anyone survived this Kafkaesque "support" process?
