Service

[Hilarionhernandez1991]

I’ve been stranded without phone service for 2 weeks despite being an active Lifeline customer (#*****). Here’s how Verizon has failed me:

### **1. Refusal to Communicate**
- **No Agent Access:** 3+ callback requests ignored 
- **Executive Escalation Ghosted:**
- "Executive" Kristyn was assigned but never responded to:
- Emails on 
- Scheduled call on 
- **Senior Tech Vanessa** acknowledged the issue but provided no resolution.

### **2. Violations**
- **FCC Lifeline Rules:** Service cut without proper notice (47 CFR § 54.405).
- **Consumer Protection:** No hardship options offered despite:
- Job loss documentation
- Pending unemployment benefits

### **3. Current Status**
- **No calls/texts** for:
- Job interviews
- Medical appointments
- Emergency services
- **Billed $[X]** for non-service 

### **Demands**
1. **Immediate service restoration** + retroactive credits.
2. **Written apology** for executive team neglect.

**To Verizon:** This post documents your failures. Every hour unresolved worsens your liability.

**To Community:** Has anyone survived this Kafkaesque "support" process?

[SynthpopAddict]

I'm not very familiar with Lifeline; thought it was a landline service though?  Depending on how the service is being run, if it's going through traditional copper wire technology, that infrastructure is falling apart and is no longer being maintained.  My dad had a traditional copper landline with Blue Logo Place for decades, and it completely died on him last year.  His provider had to upgrade him to a fiber POTS line.  I have read elsewhere in these forums from other landline users who report the same thing happening with their copper landlines.

My notes have a contact number for the Lifeline Customer Support Team at: 1-800-417-3849.

[vzw_customer_support]

We hate to hear that you have not had service and have not been able to get it resolved! Be on the lookout for a private message so that we can see what's going on.

-Joe