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So my brother commited suicide and you guys promised me that my service would be active until the 28th. And then when I wake up this morning it’s suspended. I have paid 400.00 of my balance and yet not one financial person has called me so I can discuss seeing if my services can be restored. So needless to say I have no idea what the funeral arrangements are for my brother
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Once more, we’re terribly saddened to hear about your brother. We did reach out via Private Message, to look at the account with you. As you can imagine, to see why service was still impacted, we’d need to look at the account in private. Please contact us if you still need support.
If anyone has an issue with a payment arrangement or needs to modify or change one, it’s always best to contact Customer Financial Services at 1-866-266-1445. Their hours of support are Monday through Saturday from 8:00AM - 10:00PM Eastern Time, and then Sundays from 10:00AM - 7:00PM Eastern Time.
If anyone needs any help, please reach out for assistance. -John
Hello arich221! First, I am truly sorry for your loss. I'm sending you a Private Message here so we can help in any way we can.
-Josh
Once more, we’re terribly saddened to hear about your brother. We did reach out via Private Message, to look at the account with you. As you can imagine, to see why service was still impacted, we’d need to look at the account in private. Please contact us if you still need support.
If anyone has an issue with a payment arrangement or needs to modify or change one, it’s always best to contact Customer Financial Services at 1-866-266-1445. Their hours of support are Monday through Saturday from 8:00AM - 10:00PM Eastern Time, and then Sundays from 10:00AM - 7:00PM Eastern Time.
If anyone needs any help, please reach out for assistance. -John
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