I would like to express my thanks to Hannah, who answered my question quickly on Live Chat late last night (Saturday, at 10:30pm my time). Didn't take long to connect to live chat at all, and Hannah was very professional and explained all the details to me in just a few minutes. And it's impressive that I could even get a live agent at 10:30pm on a Saturday. A few months ago, seems like nobody could get live chat to work past 7:30pm on a weekday, so I'm happy that Verizon is taking some measures to improve CS.
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Hi SynthpopAddict, We appreciate this feedback regarding your live chat experience and have passed it along. We're happy that Hannah was there when you needed help and got all your questions answered. Thanks for being a part of the Verizon Community!
Hi SynthpopAddict, We appreciate this feedback regarding your live chat experience and have passed it along. We're happy that Hannah was there when you needed help and got all your questions answered. Thanks for being a part of the Verizon Community!
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