Help!
I've forgotten my password, and to get a new password, it's telling me my zip code is wrong, but I know this is the zip code that I originally registered with.
How do I access my account?
Hello, Kbroder002. Help is here as we know how important it is to have access to your online My Verizon account. The safety and security of your account is of utmost importance to us so let's ensure you are set up for the best success to get access to your account. Becasue we do everything virtually here, we would not be able to authenticate the account, but you do have the option to visit a direct local Verizon store location with a valid ID to get the account properly unlocked and find which zip code is listed.
https://www.verizon.com/stores/
-Natasha
This is crazy. There needs to be a better option to access the account than to go into a store. It is the 21st century
We always want to use the best option for you needs while also always prioritizing your account security. While a store may be the best option in this case due to account security, you can definitely try contacting us at 800-922-0204, have us call you, or use our Chat platform as well for further assistance. However, these options may have more limitations due to account security and privacy. Here is more information:
https://www.verizon.com/support/contact-us/#mobile#mobiletroubleshoot#mobiletroubleshootskipthisstep
-Sean
I'm having the same problem.
I made a new one (at the cost of receiving a new phone number) because I needed phone service ASAP but then the same thing happened (won't accept pass, won't accept zip code- it's as though they got changed immediately after signing up from the My Verizon app)
I think the zip code verification is just broken somehow.
The phone service works (for now) so I could schedule a time to call support but afaik I have no way of paying or managing the service without being able to log in or interact with anything that relies on the zip code.
Hi zmobile. Thanks for reaching out here with your online account access issue involving the zip code. We can look at this closer here. Please meet me in the private message to move forward today!
-Deb
I have the same issue. Just went to the Verizon store and they couldn't help me. PLEASE, PLEASE fix this issue. I do not have the time to go through this EVERY SINGLE MONTH!!
Hello chezhub1! It is important to ensure the location is listed as a Verizon company Store on our website so we will be able to assist from there. An "Authorized Retailer" is not owned by us and is only equipped to assist with sales.
-Josh
OK Josh - I was replying to an issue about not having the ability to pay my bill. It keeps coming up with a "ZIP CODE" error. I have spoke to 4 different Verizon Customer Service Reps via chat and NOTHING has been done to resolve the issue. I had to go get a Verizon Prepaid Card to pay for my services, which will not be happening every month. I think the issue should be fixed. I am not the only one with the problem.
-Cheryl
We never want you to have problems with your payments and we want to make sure we find you a real solution to this problem. We're sending you a Private Message so we can better help.
~Jesse
Start a new topic or ask questions in the open forum.
