There was a time as a cellphone user that Verizon had top notch customer service. Over 10 years, I rarely had to call them for service or billing issues. Sprint had a country-wide reputation as being horrible. How times have changed or Verizon adopted the ways of the former company known as Sprint.
I have spoken with Verizon so often since getting 2 new phones that it I had to put them on my weekly meeting schedule. Seriously. Voicemail and call forwarding was not working for weeks, which hurt my business. Yesterday, a colleague (also on Verizon) and myself received texts, but could not read them because the message screen was black.
After a 35 minute call on 10/28, the last rep said I should call Samsung because I am not the only customer having problems. When i asked why the phones are not taken out of inventory until resolved, she said I can switch to an iPhone and should call Samsung Customer Service for support. I will not relay the rest of the conversation. She then promised a full month credit for both lines. They chose not to do that right and I am spending time on the phone again dealing with them again.
For the month of October, I spent 5.5 hours on the phone with Verizon. It's been 63 minutes and being bounced to 3 reps so far tooday trying to get the credit. I returned to the store twice in September. Verizon management does not think it's customers time is valuable enough to choose a resolution and stick to it. If I choose to switch to an iPhone, the rep said it will happen with no cost to me. She also said I would have a full credit for this month. The latter did not happen until I spent over an hour on the phone today to get. If I leave Verizon,, I will have to pay over $600 to cover the "deal" i received in getting the S24 Ultra alone. I don't know how much it will cost for the 2nd phone. That is their demand. Yet they cost me a minimum of $1,100 in billable time in October because I was on the phone with them instead of working with or for my clients.. A $204 and change credit doesn't cover my full loss.
The complaints I've been hearing from others about Verizon is disheartening. The problem is said to native to Samsung S24Ultra, but I'm reading about poor support with the iPhone.
What texting app are you using on the S24? I haven't seen any other threads regarding texting issues with Samsung phones, but you could try putting in a bug report with Samsung.
I will agree with you that Verizon's CS hasn't been helped with them outsourcing most of it to overseas call centers. Unfortunately, the other guys have done the same. If you have a business account, I did once accidentally get Business Support on the line when I called in, and the guy on the other end sounded like he was US-based at least.
Start a new topic or ask questions in the open forum.
