On January 12th, I went to Verizon website and opened a chat with a representative. She promised I would get $200 credit per line switched from other carrier. According to the representative, the rebate should come within 30 days. I ended up switching 3 lines from Tmobile and 1 line of bring your own device, so the total is 4 lines on my Verizon account. I did not receive any credit yet. I contacted Verizon MULTIPLE TIMES, clearly explained how I got the devices finally got one code. Not until a denial notification was emailed to me, I realized it was for BestBuy purchases. I then contacted Verizon MULTIPLE TIMES, both through chat and phone, got on hold many hours in total, got another code but he said the code is for $100 per line. I was ok and submitted the code. I got denied again because it was for eligible physical store!!!
FYI, I never receive a notification from the VRZ app nor purchase order including a code to redeem. The chat representative who got my order never give me one. I had to figure out all by myself.
Hello Verizon, how is this not illegal for providing mistrue information to gain more customers/orders ??? I looked up and many of you said there are different promotions running for different eligibility requirements. But this is going nowhere for my case.
No idea why getting promos to work is so complicated. See the thread link below for some tips; hopefully that'll help:
Hello, kphan91. We are overjoyed to have you as our customer and want to do all that we can to ensure you get the promotion that you qualify for. Help is here. I have sent you a Private Message for assistance.
-Natasha
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