I am trying to transfer my daughter-in-law to my account from her parents account. Her parents initiated the transfer and I received the email to accept the customer agreement but get the following error message when I complete the form:
"We are experiencing a problem while connecting you to the server. Please try again later."
Both I and her parents have called about this error and have not been able to get this resolved. Is there a solution or should I look into another carrier?
You wouldn't happen to be a prepaid customer, would you? Prepaid accounts cannot accept Transfers of Service, nor can prepaid lines be transferred elsewhere.
No, it is not a prepaid account.
I'm wondering if there is an issue with the system not being able to verify your account or some such. If you're using a VPN or otherwise have enhanced security measures enabled on your browser, turn off the VPN and set your browser to normal mode. Also would suggest trying on a computer and not via a mobile app. If none of that helps, not sure why the transfer won't go through, unless there's a credit check problem, or you have a business account (business and personal accounts don't mix and match well).
I have been using a computer with no VPN. I have used multiple browsers as well as trying on my phone via both WIFI and cell data with no luck. Both accounts involved are personal accounts and I am not getting far enough in the system for a credit check to even happen.
This seems to be an issue that has come up before in the forums with over 40 people reporting the issue. I think it is a problem with Verizon Wireless not programming their web application properly.
If there are any Verizon employees here, some help please......
Hi DBCooper2, we will be sending you a private messgage so that we can gather your account information and see what is going on.
-Joe
Please let us know if you have not resolved the issue, we are here to support you.
-Jaquetta
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