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I can't remember the last time I had a satisfying customer service experience with Verizon. All I'm trying to do is transfer my adult daughter's phone number to her own new account. (A Transfer of Service.) This never, ever goes smoothly, as I had to suffer through this with both my sons a few years ago.
My daughter received an email saying her new account was created. Instead, she is an account member of my account and not the account owner of her own new account. Wasted several hour on the phone today, to no avail. It's beyond frustrating and hard to believe that this can't be easier. AT&T looks better every day.
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That definitely is frustrating. The only thing I can suggest is to try the transfer process again...I'm attaching a link from the website with assorted details on what you need to do. Ignore the big splashscreen at the top because that's about porting into Verizon - it's the links underneath the "shop, discover, stores" verbiage. If some checkbox got missed the first time, or some contact information wasn't present before, could have been the cause of the transfer not going through.
[update]: I just checked one of the links, and it says that the receiving party must accept the transfer when they get the email. Your daughter should have received a PIN with the email and then there's a process with having to set up a new account or add the transferred line to an existing account.
Are you or your daughter using the prepaid service? Prepaid lines cannot be transferred via the Transfer Your Service process, nor can prepaid accounts accept service transfers. Another thing which could be causing the problem is something going awry with the credit check.
Nope, it's not prepaid. She got an email saying she was all set, but when she went to sign in, she was still attached to my account as an account member. She wasn't given a new account as an account owner. It's an absolute joke. I especially like how they say every time I call that they will take care of the problem and ensure my satisfaction. Hilarious.
That definitely is frustrating. The only thing I can suggest is to try the transfer process again...I'm attaching a link from the website with assorted details on what you need to do. Ignore the big splashscreen at the top because that's about porting into Verizon - it's the links underneath the "shop, discover, stores" verbiage. If some checkbox got missed the first time, or some contact information wasn't present before, could have been the cause of the transfer not going through.
[update]: I just checked one of the links, and it says that the receiving party must accept the transfer when they get the email. Your daughter should have received a PIN with the email and then there's a process with having to set up a new account or add the transferred line to an existing account.
I truly appreciate that , Synth. I've already been through that page.
You're welcome. If the transfer just refuses to go through...the only thing I can think of for now would be for you to either disconnect the line from your account (there's information on the website on how to do this yourself), and then your daughter could try to contact Verizon to ask for the number in question, therefore they would have to give her an account of her own, or you would have to port out the number to some other provider (where your daughter is listed with financial responsibility), and then your daughter could choose to port back in if she wants.
We want to ensure we review and address your questions in regards to your application, we will be sending you a message in private.
~Balter
Hi machwa! We sent a Private Message to continue the discussion related to moving your daughters line to her own account and helping her get registered for her own online account. Since this is something specific to the accounts, unregistering her prfile / completing the transfer / getting her registered as an Account Owner on her new account, all details that involve your account info. We will need to continue in Private Message to fully resolve the concern.
I know you have gone through the process shared in the links before. We wanted to take a look specifically at the accounts to make sure her line was removed from your account and test that she can register on her new one.
Please contact us if you still need support.
-Alex
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