My son received a phone for his birthday, it had a hard time connecting to the internet and I troubleshot on verizon chat. After a few week of no internet they told me they would send a box and a UPS label and to send it back. I sent it back and they sent me a new phone. The new one worked right away and has ever since. I get online to pay my bill and I see I have a $729 for the missing phone that I returned. I speak with Verizon chat no less than 15 times about this and was told to take it up with UPS and there is nothing they can do. I spoke to UPS and they said to take it up with Verizon. I honestly can not take this anymore and about to walk away from Verizon but I have been with them for 15 years at least. I dont know what else I could have done differently and see other on this message board has had the same experience as I have. UPS wanted the serial number but Verizon was unable to give me the serial number of the missing phone, just his new phone. Could someone please advise and help. I have been dealing with this for over a month and I dont see why I should be liable for the $729 when I did everything I was told to do. SOmeone explain to me what I should do? Is this a small claims court issue? Please help, I am very disappointed how I have been treated with Verizon.
