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Unable to buy verizon phone via samsung.com

Hello,

I am trying to buy a Verizon phone via samsung.com. The Samsung website allows buyers to finance the new phone via Verizon.

However, when I attempt to do the credit check for Verizon (again via samsung.com), I receive an error message. I enter my Verizon login and password, and receive the error "We are sorry but you cannot complete login at this time. Please try again later."

I am on the correct verizon plan (unlimited ultimate). My verizon and Samsung accounts have same email and phone number.

I've been trying for 24 hours to buy this phone. Please help!

Screenshot_20231121_223753_Shop Samsung.jpg

Comments

Verizon_Support

We're sorry to hear that you're having problems signing into your Verizon account on the Samsung website. We want to make sure you get the best promotions available and we're going to send you a Private Note so we can help.

~Jesse

CT2424

I am having the same exact issue. I've been trying to pre order the new Galaxy S24 Ultra via Samsung's site to take advantage of the special promotions. Please help. Thanks.

- CT

Verizon_Support

Good morning! Being on top of your account is crucial, especially if you are having order issues. Verizon is here to help.

Please elaborate, what occurs when you attempt to complete the purchase? Have you tried completing the purchase through Verizon's official page (if yes, what occurs)?

~Gilbert

Verizon_Support

Hello, this is a courtesy follow up regarding your online purchase dilemma. Our goal is to provide the support you need. Please reach out at your earliest convenience, so we can be sure we addressed/resolved all your concerns.

~Gilbert

SynthpopAddict

I noticed the OP is trying to buy the phone while accessing the internet via their current phone. What if you try to buy it using a PC browser, because there can be differences between a website going through a computer browser vs. a mobile app browser. Or there is some kind of authentication problem happening.

Verizon_Support

Good afternoon, this is a courtesy follow up regarding your internet order dilemma. Hope everything is well.

If you need further support, do not hesitate to reach out through this platform or any of the venues found on this link: https://www.verizon.com/support/contact-us/, we are always here for you.

Thanks for being the best part of Verizon.

~Gilbert

Randallandhannahsanders

I’m having the same problem. If someone could please help, thank you!

Philpotdl

I am having the same exact issue. I've been trying to pre order the new Galaxy S24 Ultra via Samsung's site to take advantage of the special promotions. Please help.

Verizon_Support

We're sorry to read that you're having issues with purchasing this device. What happens when you try to purchase? What offer are you interested in? ~Peter

Philpotdl

this is the offer, verizon site does not give as much for trade in device and the phone is not on sale.

Verizon_Support

@Philpotdl
wrote: this is the offer, verizon site does not give as much for trade in device and the phone is not on sale.

Philpotdl, I'm sorry to share but the image you tried sharing isn't visible. Reviewing what you did share, if there's an issue with an offer presented on Samsung's sales page, then you would need to consult with them. I can confirm our current offers for the S24 Ultra naturally.

Right now if you're upgrading you can get $800 off a trade-in of select devices when on our Unlimited Ultimate plan. The plan and phone type, determine the trade-in promotion value. You can see the details of that offer, at the Samsung S24 Ultra's Verizon sales page: https://www.verizon.com/smartphones/samsung-galaxy-s24-ultra/

It's right at the top under 'Available offers' and is the gray box which says, 'Trade in and save up to $800 Upgrade required.' with a Details link underlined.

If there's a Samsung promotion offered by Samsung, you would need to discuss that with their support team.

-John

Audetr33

Same problem, please help

Verizon_Support

Hello, Audetr33, we want to help ensure you are able to sign in to complete your purchase. So we can best asisst, we will be reaching out via Private Message.

-Lauren

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