Hi - I'm unable to login to my Verizon account because it keeps sending the 2FA code to my broken phone. How can I get into my account? Thank you in advance.
jb7123, definitely can understand why you reached out. Sorry to hear your phone is currently damaged and you're unable to do 2FA. In this case, to manage the account I recommend visiting a store location where you can verify with a government issued photo ID. You can locate the best location for you, using our Store Locator and even make an appointment: https://www.verizon.com/stores/
-John
