Unable to process your request

[ConnerMcAdoo]

• I’ve been trying for weeks to login to my Verizon account from my phone. I have forgot my information, and when prompted to click on the “forgot info” link I am taken to a screen that says “sorry we are not able to process your request at this time”. This has been weeks of me trying and waiting and nothing. I have even tried on a different device on a different browser. Cleared my cookies and the whole nine yards. Still nothing. Tried calling Verizon customer support but cannot get to a real person. 

[LawrenceC]

Hi ConnerMcAdoo,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.