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Unable to reset password

I am unable to reset my password on my account, I put in the pin and get the app notification on my phone to validate it's me, but the app takes me to a "content is not available" error. I also tried it on desktop and get this error when clicking on "reset password"

Screen Shot 2023-12-08 at 10.40.10 PM.png

If someone from Verizon could help reset my password for me, I'd be very appreciative.

Comments

jfitzcunningham

I am also getting the same error on the mobile app now. I am locked out trying to reset.

Verizon_Support

We're sorry to read that you are unable to access your account, we'll be glad to look into this. To better assist you, we will be sending you a private note.

~Freddy

Verizon_Support

What a challenge when unable to access the online resources when we need them most. Please share the steps taken to reset the Verizon Account password. Make sure you have a data connection and when at the logon page, click "forgot info" to proceed with verification that will allow the reset. Be aware that too many attempts will stop the reset process for 24 hours.

Reset the Password for the Verizon Website

From the computer, navigate to the Verizon website (www.verizon.com).
Click. Sign in. ...
Click. My Account. ...
Enter the 10-digit mobile number then click. ...
Enter the 5-digit billing ZIP code then click. ...
Select how you want to authorize the request to change the password then click. ...
Click.

-Deb

Greenrocky5678

This does not work for me. after i type the zipcode correctly this message pops up "We experienced an error while processing the request.
Please try again later."

SynthpopAddict

Have you tried clearing your browser's cache? Also, if you have very strict privacy settings in your browser and/or using a VPN, try turning off the VPN and setting the browser privacy settings to "normal". The "forgot user ID or password" link in the My Verizon login screen on the desktop version of the website otherwise worked for me to reset my password recently.

Verizon_Support

Greenrocky5678, just in case you're still having problems, we're sending you a Private Message so we can find a way to help you reset your password. Please be on the lookout for that message.

~Jesse

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