Unable to sign in due to error: Something went wrong while processing your request, please try again

[nazgulbane]

I am unable to log into my Verizon account. I receive the error "Something went wrong while processing your request, please try again."  This error first appeared for me yesterday and has continued today.

This error occurs after I:

1. Navigate to login screen
2. Enter username (or phone number)
3. Continue
4. Choose receive notification OR to enter password
5. Error is received

I have tried:

• Clearing cache/browsing history
• Google Chrome
• Google Chrome incognito window
• Microsoft Edge
• On VPN
• Off VPN
• Mobile device
• On Wifi
• Off Wifi

All results in the same error.

I attempted to get assistance via the chatbot and when I finally got it to understand I had something other than a password issue, it then required me to sign in, which I can't do.

Frustratingly, I also had to write this post twice because the form entry data was lost when I was prompted to create a community account.

If I can't access my account to make changes, etc, I will have to find another mobile provider.

Here is a screenshot of the error I receive:

Here is a screenshot of the Verizon assistant's extraordinarily unhelpful response - if it can't help with sign in errors it should have its script adjusted to advise of such:

[SynthpopAddict]

Out of curiosity, did you add anything to your account?  Or did you switch from prepaid to postpaid, or vice versa, or change between business and personal lines?  The last time I read about an issue like this was when someone who was prepaid obtained a new smartwatch, but Verizon mistakenly gave them a postpaid smartwatch line, which then broke the customer's login completely because prepaid and postpaid lines are in 2 different parts of the company and you can't simultaneously login to both.  Business and personal accounts are the same way; if things got mixed together, then it will break your login access.

[quinn63]

I got that the other day, by the next day it corrected itself.  Now I cant look at by usage log. It is saying unavailable. 

[vzw_customer_support]

Thanks for sharing your experience, quinn63. Please let us know if you're still unable to review your usage. We are always available for additional support if needed.

[nazgulbane · Accepted solution]

Thank you for the thoughtful responses above. 

I accidentally found a workaround for this:

Although I still couldn't log into the main Verizon login page, I was able to get logged in by choosing the option to register a community account using my Verizon account. That got me logged in. Then I navigated to my Verizon account details from there. Afterward, I updated my password, did what I needed to do, and logged out. I found I was able to log back in normally.

I think there must have been something unusual going on with my account or credentials.