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Verizon Denying Unlocking Request

To all Verizon customers,

I have been with Verizon my entire life. But today, I fear that this relationship has come to an end. I purchased a brand new iPhone and Verizon is refusing to unlock my phone. This is a violation of FCC rules and regulations. The new iPhone is fully paid off and I was the one to unseal the box so there is no previous owner. Since Verizon keeps giving everyone the run-around (you know the one), I have filed a complaint with the FCC and I implore you to do the same. If they do not fix this issue by tomorrow, I will have no choice but to go to their biggest competitor, AT&T, and give them my hard-earned money. Verizon Wireless has left an extremely sour taste in my mouth today.

Comments

Verizon_Support

Hello JK242424. Thank you for reaching out here so we can address the lock status of your phone. There must be a misunderstanding on unlocking a phone, and we can look at with your help. Please reply to the private message that will follow with the device imei. We can work together.

Verizon Device Unlocking Policies: https://www.verizon.com/about/consumer-safety/device-unlocking-policy

-Deb

elliset

I am having the same issue with Verizon. They have denied my request to unlock my phone. I bought a phone at Best Buy three years ago and paid for it in full. Verizon was my carrier for my previous phone and I kept my same account and number with Verizon. The phone should never have been locked but it was and evidently has been since I bought it, but until now I had no reason to see an issue. Now I decided to change carriers and Verizon refuses to unlock it.

Verizon_Support

We're sorry to read about your concern with your device. Since this device was not purchased through Verizon, you will need to contact the seller for assistance with unlocking the device. ~Peter

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