1 Solution
I signed up for 5g home internet with the Forward discount (free for 6 months), have spent hours on the phone multiple times with agents who have no idea how to fix my account as the enrollment/discount won't apply. If I check status it keeps me in a loop asking me to sign up for multiple instances of service none of which have the discount. I also get an error most of the time at the top of the screen that simply says an error occurred try again later. Everyone keeps saying it's all digital process but when the digital is broken there has to be someone to fix it. How can I get this resolved short of filing with the FCC?
Solved! Go to Correct Answer
UPDATE: Verizon has finally applied the Forward discounts to my account as of December 11th. We may have to credit for the time from activation to the 11th once the bill generates but going forward the credits are in place. These forums are where I was able to get the help and get it done. The phones were unable to do anything.
You can get more details about this discount here: https://www.verizon.com/discounts/verizon-forward/
~Geo
Did you even read my message? I am already approved. Your system is not working to apply the discount to my account. The site isn't helping in any way as it isn't working.
We hear you loud and clear, and we will be glad to guide you in the correct path. We sent a a Private Message to further assist you.
~Geo
This issue has been going on for months because I've seen threads sporadically appearing about it. If Verizon isn't able to offer their own replacement for the ACP, then why not simply say so?
I have ticket that is still open trying to get things fixed. The problem is they are trying to make it a completely digital process to sign up and there is literally no one that can be contacted to correct, nor does any customer service flow give them escalation options. When the system fails on a technical level (telling me now- an error occurred try again later or asking me to continuously sign up for multiple instances of service without the discount over and over) there is no one to fix it. The rep from the forum has reached back out saying they are still working on it and that he would reach out again and keep doing so until resolved but we shall see how that goes.
UPDATE: Verizon has finally applied the Forward discounts to my account as of December 11th. We may have to credit for the time from activation to the 11th once the bill generates but going forward the credits are in place. These forums are where I was able to get the help and get it done. The phones were unable to do anything.
We have the same frustrating, waste of time, problem. You would think a telecommunications behemoth would actually have customer service and technical humans to fix egregious, wide spread problems, but they don't. We wasted many hours on line and on the telephone calling stores that are feckless. The 'help' lines Verizon advertises only let you in if you have an existing Verizon telephone to get in, and we don't have a Verizon telephone. That is a big problem that needs to be delineated. One is internet, one is telephone. We got approved for Forward. Filed an FCC report and should be compensated for our time, frustration, and the stress!
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