Verizon Message with Authorization Code

Benzboy
Enthusiast - Level 1

I am getting text messages from VZW (899000) almost daily that contain an authorization code. I am not requesting it.  I called about the issue and customer service brushed me off and said don't worry about it my account is fine. OK sure it's fine but #1 it's annoying to keep getting these texts and #2 it's clearly not fine if I keep getting these texts almost daily sometimes 2 times a day. Anyone else experiencing this? Below is the text 

Verizon Msg: Important - don't share this code with anyone. Your authorization code is xxxxxx. Verizon will never contact you for this code. For questions or if you shared this code, contact us at 800-922-0204

4 Replies
vzw_customer_support
Customer Service Rep

Benzboy, we' certainly understand your concerns regarding the authorization text messages you've been receiving. Please tell us, when did this start? Is there another user on the account that may be trying to sign in or request access? Have you changed your My Verizon password recently? https://www.verizon.com/support/knowledge-base-17384/

~Izzy

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GBNMT
Enthusiast - Level 1

I believe that we are experiencing someone attempting to hack the network and I guess when they succeed and steal all our information then it will be a priority. This sounds suspiciously familiar and I think Verizon should be taking their cybersecurity more seriously. 

Caneff
Enthusiast - Level 1

I get them daily as well.  It is extremely unsettling when Verizon dismisses any concern you have over it, especially when cyber theft is running rampant.

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vzw_customer_support
Customer Service Rep

We're here to help with any concerns you may have. Have you changed your password after receiving these messages? ~Peter

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