Verizon claims they've unlocked my iPhone 14 Plus, but surprise, surprise—it's still locked! Checked with Apple and various databases, but no luck. Tried all the fancy troubleshooting steps, even did a factory reset and threw in a different SIM, but guess what? Still locked and proudly showing off on other carriers' BYOD pages. Nice one, Verizon.
That is indeed strange to hear if we've confirmed that the device is showing unlocked on our end, marilynsanders. Let's take a fresh look into this and see what we can do to help make sure your device is unlocked. Please be on the lookout for a private message from us, since we will need account access, so we can help.
-Joseph
I'm having the same issue with my iPhone 8.
We are terribly sorry for the inconvenience. Where did you purchase your device?
~Ivone
I had an Verizon agent tell me a couple of months ago when I inquired about changing my plan and when I asked about my Android phone that I have been paying them for, he said I had one more month billing cycle and I the phone would be paid in full, AND at that time of payment to call Verizon back to get the code to unlock the phone. SO, with that said, I paid that last payment on the bill for the phone and when I reached out to Verizon and asked for the code to unlock the phone, they told me it was already unlocked and did not offer any such code. Reason I'm posting on here now is because I just got an email that they are going to raise my bill another $4 a month come 3/1/24. I want to back up everything that I need to for when I change carriers because I'm tired of the lack of customer service and the increased costs. You can't just call to talk to an agent. You have to go through their online chat first to get anywhere. So, I want the code and I want that code now!
Help is here as we don't want to see you leave us. When unlocking a phone and you meet all the requirements, there is no code needed but you simply need to authenticate your account with us to access it to check the status. Once we are in the account and confirm all requirements are there, we simply unlock the phone on our end. We are here if you would like to review your account options as we always want to see you save money. Please let us know.
-Natasha
I can't get this resolved either. I bought my phone in November and paid in full, so it's been over 60 days. I have been working on this for the last week and have called 3 times and chatted 1 time today. The online account shows the line/phone is unlocked. The Carrier Lock on the phone shows SIM Locked, so I can't move it over to Xfinity. Each request that gets put in comes back denied. The first time they didn't have me authenticate it, so then a supervisor got involved the second time and it still got denied. She left a voicemail saying it was denied, but all I had to do is reset my phone and then it would work. I tried it and it didn't work. I chatted again and he assured me once again it would work, but would take up to 4 days. How can this take so long?! I was going to keep my other line with Verizon but after this mess, I'm moving it as well.
Hello,
-Natasha
Hello, I did do a full factory data reset. Unfortunately I just received another denial (5th ticket in) saying I needed to wait the 60 days (which it was on Jan. 19).
rockfam3, I can take a look at the recent work done, and see if there's more info on why the unlock request was denied. As part of that, I've sent a Private Message so we can discuss things further.
-John
I need your help John. Verizon says my phone is unlocked and it still shows sim locked.
I have the same issue and I'm starting to lose patience. I own my phone. Bought it directly from Google. It was on the AT&T network for over a year, then I switched to VZW. Phone worked fine after the switch. Now I'm trying to switch back to AT&T - and the phone is locked. I have been to my AT&T store twice in person and called their customer support twice. They of course say the phone is locked, which is what my phone shows as well. I have also been to my local Verizon store, in person, twice. They tell me that they don't lock phones and I'll have to contact Verizon customer care. I have. Three times. The issue still isn't resolved. In the meantime, I don't have a working phone. So to summarize - I tried to switch from VZW to AT&T and now I don't have a working phone. And no one at VZW seems to be able to help me.
Hello, seanptodd. Help is here as we can check on the unlock status of your phone. My apologies to hear you want to leave us. Please tell me more. Is there is outstanding balance on your Verizon account?
-Natasha
I have the same problem! I want to switch carriers. I am sick of not getting ahold of a person and getting a chatbot. My phone has been paid for over 2 years.
Hello Kfwens. No chatbot here. First I am disappointed that you want to leave Verizon. What happened to lead yo to this point? We can review the phone for you. Send us a Private Message and we can work together from there.
-Deb
I have the same problem. I bought a used phone from Amazon, and it's saying Verizon needs to unlock it. It's been saying that since I first got the phone, I do not use Verizon. I have had 2 hour long phone calls (one from me and one from a family member) about getting the phone unlocked yet I'm being told that it's not on the locked list. I still have the notification. I've factory reset, gotten new SIM cards, etc.. Genuinely don't know what to do at this point. It's been months.
I’ve had the same problem! I bought my phone in full, it’s been 1 year and a half and it says my phone is unlocked yet when I tried buying a eSIM while traveling it said my phone was locked. I contacted agents and was told it was being taken care of but it never was! Very disappointed and dissatisfied with Verizon.
Oh, no! We are stunned to see you in this equipment dilemma. Our goal is to always provide top-quality service.
Here is our Unlock Policy: https://www.verizon.com/about/consumer-safety/device-unlocking-policy.
We send you a Private Message. Please review at your earliest convenience.
~Gilbert
Same problem. Was told I might get a call back on it in 48 hours. “Might” being the operative word. I own the phone. 60 days +… on top of that, I used the chatbot for q&a on the issue and it told me the phone was not locked. That’s why chat bots are useless. Misinformation!
Ittakesjustaminutetoregister, let's figure out what's going on with your phones unlock status. We're sending you a Private Message so we can take a closer look at what's going on.
~Jesse
Same problem. I bought my phone from a different company, it's completely paid off, later switched to Verizon, and now I'm trying to switch to a new carrier, but my phone is telling me that it's locked and it won't accept a new SIM. My original carrier says it does not have a lock on it, and to contact Verizon, but every time I call the Verizon customer service number the automated service does not recognize my phone number as valid and hangs up. What should I do?
Start a new topic or ask questions in the open forum.
