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Just wondering why we aren’t able to switch phones on the app or the website with prepaid? I have to contact customer service every time I want to switch my device which is highly annoying and time wasting. When trying to do it on the site, it states the device is eSIM only and I have to either add a new line to activate it or contact customer service to swap. The original device is on eSIM? Android to iPhone and vice versa. I switch phones fairly often and it’s extremely inconvenient to have to go through a 15 minute chat just to do something so simple that it seems postpaid customers can do automatically with no issue.
Solved! Go to Correct Answer
Those specific details are handled directly with our Prepaid support team. They would be the best equipped to help out with any potential workarounds on getting those devices moved over. We want to make sure we set the right expectations, so please contact our Prepaid Support team by dialing 611 from your device, or 888-294-6804 from any phone.
-Dee
Any help? Is there a workaround?
Those specific details are handled directly with our Prepaid support team. They would be the best equipped to help out with any potential workarounds on getting those devices moved over. We want to make sure we set the right expectations, so please contact our Prepaid Support team by dialing 611 from your device, or 888-294-6804 from any phone.
-Dee
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