Why is my account being flagged as fraud

[juanl408]

Verizon's 3rd party fraud verification is flagging me as not being me. I called and submitted everything they asked for car registration, front and back of my CA ID, live photo. The link to verify all my documents went directly to my email. It has been the most frustrating situation I have had to deal with with any company. I called the and they told me that I was now wasting my time in calling as it seems to me they are basing this off of emotion and not actual, factual documentation to the account. I verified my social, home address, my name and even submitted my paystub. This has been the most ridiculous process in my life. All I did was move out of verizon a few months ago to realize that I wanted to come back as I loved their service and this is how new customers are treated. Do we need to verify with the CEO, the local police, the fraud department did not want to provide any other information. I refuse to think they themselves are preventing Verizon from gaining customers. I know this is not just happening to me but many others and Verizon at the top can't figure this out?

[juanl408]

UPDATE: I was able to reach the executive team and the fraud flag how now been removed and taken care of.

[kayteenic]

How?? This is happening to me and I’ve gone up their chain to 2 supervisors and I’m waiting for another. I d given them all my government identification to no avail.

[vzw_customer_support]

This is never the experience we want you to have. In this case, the best option will be to contact our Fraud Prevention Team directly. You can contact them at:

888-483-7200

Hours of Operation
Sun-Sat8:00AM - 12:00AM ET ~Freddy

[Fillmoreranger]

I  had a similar issue today. Long story short (as possible)… The application process in a store was stopped, saying my credit file was frozen. After unfreezing it, same results. Later,  I attempted to place an order online. Same results. This time I was given an application number and number to call. When I called, I successfully jumped through all the hoops, was approved, and transferred to sales to complete my transaction. I completed all the verification requirements and completed the transaction with the sales rep, including initial payment of taxes on the devices and setting up AutoPay.  I was emailed a receipt. I called back when I saw my previously verified FR discount was not applied. This time, I was told my credit was not verified. After an hour plus on the phone, I was transferred to the Fraud Department, who eventually said they could not verify me and was cancelling my order. First verified, now not verified? I complied with every request made of me, doing some steps twice! They refused to provide a reason as to why. This is insane! I have a credit score of 830+. Is there anything you can do to help resolve this?

[billymack128]

This does not work at all

[NerdyGuy]

they are the problem. when we call we get no answers about anything.  youre telling us to call but they cant even tell us why we are being looked at for fraud or what to do next. maybe verizon needs to get a new fraud team and reevaluate there plan they got in place 

[Bigspycm]

Interesting. How did you do that? 

I called Verizon twice and spoke with at least 10 different people and did not get mine resolved. The last person told me to look for another carrier.

[odurolewis]

How did you do this? Because it has been the most frustrating experience for me. They won’t provide me any information 

[Leeneuhd]

Let me know when you find out cuz it happens to me and it’s annoying

[vzw_customer_support]

This is never the experience we want you to have. In this case, the best option will be to contact our Fraud Prevention Team directly. You can contact them at:

1-888-483-7200

Hours of Operation
Sun-Sat 8:00AM - 12:00AM ET 

~Maria

[ti3000]

How did you reach the executive team?

[ti3000]

How did you reach the executive team?

[riot4lyfe]

This has been happening so much recently. I honestly think they're trying to phase out prepaid phones and get everyone on a contract. Nothing else makes sense. This happened to me and 2 of my friends and a coworker of mine in a 2 month period, all through Verizon prepaid. Snakes for sure. 

[ti3000]

It literally just happened to me. They flagged my account as “confirmed fraud” and I was standing in a corporate store!! I left and came back and this is how they treat me.

[vzw_customer_support]

Help is here, ti3000. There are many factors that can cause a flag but rest assured, we can provide you with answers and a resolution. Please see the link below, fill out the form as someone from our Fraud Team will contact you to resolve this issue.

https://www.verizon.com/about/account-security/consumer-claim

-Natasha

[ti3000]

This does not work. Talking to the Fraud prevention team is an absolute waste of time. Verizon needs a new fraud team.  This is insane. To be humiliated at a corporate store like that!! Unacceptable 

[Mwill0124]

This literally happened to me today. It’s ridiculous because we have FIOS at the exact address they are flagging. We recently moved and the IDS don’t match with our current address but we have lease and electric and fios bill. They still denied us. Went into store today to see what was wrong and they mad us look stupid. It’s one of the head scratching things. On top of this I’m law enforcement Lmaoo. We ID suspects in way higher risk situations with visual confirmation. I need a new phone and it’s ridiculous. 

[vzw_customer_support]

Hi there. We sent you a PM to better assist you with your concern.

-Will