Why is it so difficult to speak directly with an agent.
Hello, hc6. Rest assured, help is always here. We offer many platforms to contact us such as via phone by dialing *611 directly from your Verizon phone, in-store assistance, Live Chat, Messaging, and our social media platforms. You can also visit our Contact US page.Let's work together to ensure your questions are answered and your concerns are resolved. Please share more details on how we can help.
-Natasha
If you can't get past the AI bot when you call, use live chat through My Verizon and type "live agent". Otherwise, you have to stay logged in on these forums and wait for your private message icon to notify you of a new message, if you want a CS rep from the forums to assist.
im just trying to pay my bill online
There are several ways to do that:
Pay Bill
