Ordered new phone for exisiting phone line. They never sent. 8 days later called, they couldn't find where it was sent. Cancelled order and sent new phone. New phone won't activate. Total of 8 representatives and 6.5 hours on the phone. Still no phone. Told to go to a corporate office in Evansville Indiana. Went, man was rude, he ended up telling me i didnt buy the phone there and kicked me out of store. After 22 years of being a costumer, I am seriously considering going to a different company. My $371.00 a month to this company can be spent at another just as easily. Verizon and Evansville office need to do much better than this.
Martha_L, please accept my biggest apology for your experience thus far. Help is here as you business is very important to us and we would never want to see you leave. Please tell me more. Were you given the reason for the phone issue of not activating? Was it 'SOS' on the phone?
-Natasha
We are still here for support. Please let us know as we are standing by.
-Natasha
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