8 hours to try and activate esim
Raw602
Enthusiast - Level 1

Does anyone else have the worst customers service with Verizon?

i have never in my other 2 services with tmobile or at&t experienced customer service this bad, 

i called to see what was wrong with my internet service and after they reset it on there end i turned off and on my phone and turned on to no service at all, so they ended up trying to activate a esim instead and just stayed processing, lady hung up and never called back, same with verizon live chat people just left the chat and connected me with others its been 8 hours trying to fix one issue, no Professionals work at Verizon at all, The network verizon works a little better but only when it works and real professionals help but it looks like they lost all the professionals

Re: 8 hours to try and activate esim
vzw_customer_support
Customer Service Rep

I'm so sorry to learn about what happened with your service, and when you called us. We always want to give you a resolution in one contact. I would be more than happy to take a closer look into this for you. To continue, please send us a Private Note, thank you! 

-Jordan

0 Likes
Re: 8 hours to try and activate esim
Anonymous
Not applicable

Same. Two iPhones not activated past 2 days 

0 Likes
Re: 8 hours to try and activate esim
TheBatman59
Enthusiast - Level 1

Had two phone lines on my account that I wanted merged into my available sim slot on my iPhone 14. Late yesterday I contacted CS for support and transfer was made however during activation now no network and only "SOS" can see the two lines but no service as was told that it was escalated..however I'm now without any phone to use...

0 Likes
Re: 8 hours to try and activate esim
vzw_customer_support
Customer Service Rep

Hello TheBatman59, if you need help please follow us through Facebook or Twitter at Verizon Social Media team, we are available 27/7. We will be happy to assist you.

>Jorge

0 Likes
Re: 8 hours to try and activate esim
TheBatman59
Enthusiast - Level 1

Hi Jorge,

I'll reach out there as I have no service on my phone for either numbers

0 Likes
Re: 8 hours to try and activate esim
vzw_customer_support
Customer Service Rep

Hello TheBatman59 if you need help please feel free to send us a PM through Facebook or a DM through by Twitter, we are available 24/7 at the Verizon Social Media team. We will be glad to assist.

>Jorge

0 Likes
Re: 8 hours to try and activate esim
vzw_customer_support
Customer Service Rep
Thank you for reaching out to Verizon. We are here to assist. Please send us a PM so we are able to address all of your questions and concerns.
*Theresa
0 Likes