AND BOOM, slapped with a upgrade fee and activation fee!

Bottom line is you should check your receipt. You are correct Verizon charges activation fees AND upgrade fees HOWEVER they DON'T charge BOTH on the same purchase. On new lines of service you will be charged an activation fee but NOT be charged an upgrade fee. On existing lines of service you will be charged an upgrade fee ONLY if you receive a substantial discount in exchange for signing a 2 yr contract but NOT be charged an activation fee.

IF your receipt has BOTH of these fees on EACH of your lines, which I think is doubtful, you can simply bring your receipt back to the store and have them credit the fee which should not have been charged. IF you paid with a CC, you can also call your CC company and have the incorrect fee credited back to your account while the CC company researches the incident. If the fees were not warranted, the credit will be permanent.

Of course, BOTH fees would have to be on each of the lines.

The fees are not new and are correct. What you claim, that BOTH fees were charged on EACH line should not have happened, and IF true you should get one of them refunded on each line.:smileyhappy:

I would certainly be interested in seeing a post which lists BOTH of the fees on each line.

All comments

Activation fees are for new lines and are $35 and have been around forever. Upgrade fees have been around for 2 1/2 years. You can avid the upgrade fee by paying full price for you phone. 64 GB iPhone 6 is $750 full price you got it for $330 even with the upgrade fee. You're mad at a 56% discount?

Mr Helper, Thanks but not the point.

Say you buy a cheeseburger, but it comes with no cheese. You paid for cheese, you drove away with what you thought was cheese, Do you eat it, or do you turn around and do something about it.

I do something about it, you my friend accept it for what it is and what may be a satisfying burger would have been so much better with that slice of good ol american cheese that you paid for using you hard earned american cash. But you choose to look at it as, I'm full, and I didn't need the cheese, but damn if I'm right the next time you order a cheese burger, you checked for the cheese, am i right?

There are 3 types of people in this world.

The ones that make stuff happen, the ones that watch stuff happen, and the ones that wonder what the hell just happened.

I don't like be bamboozled or "not confused" by a multi billion dollar giant.

56% discount. Yea me! I got a 56% discount but got screwed out of $130 for it. WooHoo.

Forever is a long time too, funny about forever, I saved my receipt from my last upgrade, no activation fee, forever must have just started in 2012?

Hey man, all I'm asking is for a transparent breakdown, you on the other hand go ahead and enjoy your cheese burger with out the cheese. A roy-al.

The breakdown is on your receipt. We as adults don't need to have people read things to us unless we cannot see or not to educated.

Loved the cheeseburger analogy. However your failure to read your agreement prior to signing is not the same as missing cheese.

Missing cheese I can live with. Let's see a hamburger is $1 and the Cheese burger is $1 so there is no loss in value.

Its like the people I spoke with in McDonalds one morning about the size of their coffee. The TV ad said any size coffee is $1 however I personally seen people ordering small coffees.

I told them you are giving up 2/3 more coffee by ordering small. And many said they don't drink that much coffee.

However in your situation you did not shell out full price for the device. So a $700+ device at $200 or free with a trade in makes it being a rip off because you paid upgrade fees or activation fees.

As was said to you earlier you saved money even with those fees.

Savings none the less.

Next time pay full price and those fees won't be there.

Nothing lasts forever except dying.

Good Luck

laveycrafter wrote:

Mr Helper, Thanks but not the point.

Say you buy a cheeseburger, but it comes with no cheese. You paid for cheese, you drove away with what you thought was cheese, Do you eat it, or do you turn around and do something about it.

56% discount. Yea me! I got a 56% discount but got screwed out of $130 for it. WooHoo.

Forever is a long time too, funny about forever, I saved my receipt from my last upgrade, no activation fee, forever must have just started in 2012?

Hey man, all I'm asking is for a transparent breakdown, you on the other hand go ahead and enjoy your cheese burger with out the cheese. A roy-al.

You're burger analogy is wrong. You did get cheese. You're just annoyed you were charged extra for it a not knowing it would be extra.

Not sure where you're getting $130 from. if you had 2 lines 1 new and 1 upgrade that's $65 $35 for the activation fee on the new line and $30 for the upgrade fee on the other line. Also as I said you can avoid upgrade fees by paying full price. Verizon doesn't even have to offer discounted phones. Ina few years when all carriers go to the full price model and dump subsidies you'll be wishing for an upgrade fee.

I've been with Verizon since 2006 and they had activation fees back then.

It IS transparent. First it's on your receipt. Also our store has a sign right at the counter that CLEARLY states that upgrades are charged a $30 upgrade fee. And the phone price tags should have them too.

You guys are right. i should have yanked that tablet out of the guys hands and demanded to read everything I was signing, not just take his word for it. No desk, no signs, I was told by an employee of verizon one thing but he did another. Do you guys not understand that? Why are you defending this practice? My whole point on this post was to bring it to Verizon's attention in a different forum.

Thanks for the super neatO advice.

error-Id-10-T

Of course, BOTH fees would have to be on each of the lines.

The fees are not new and are correct. What you claim, that BOTH fees were charged on EACH line should not have happened, and IF true you should get one of them refunded on each line.:smileyhappy:

I would certainly be interested in seeing a post which lists BOTH of the fees on each line.

I'm not defending anything but if you are going to go through life signing things without reading them then things like this are going to be a recurring nightmare for you. Should you be lied to or mislead? no. Should you abdicate all responsibility for the things you sign? No. At any rate activation fees and upgrades are posted.

Rcschnoor,

just looked.

Two new phones, new 2 year contract.

Upgrade fee $30.00/per line, $60.00

actiivation fee $35.00/per line, $70.00

Mrhelper,

thats is my point, I never had a chance to review it. I was told one thing and I trusted the verizon employee. Doing business on a tablet he was tapping and snapping and said sign here, "you will be charged for the upgraded phone, and the taxes, and you will get $200 credit for your old phones when they are turned in".

SIgn here.

SO I signed. Verizon handles my home, tv, cell, business lines and have never misled me. I never had a reason to think they were pulling a fast one, refer back to my first post where they are trained to not confuse the customer. this is how they are training their people?

laveycrafter wrote:

Rcschnoor,

just looked.

Two new phones, new 2 year contract.

Upgrade fee $30.00/per line, $60.00

actiivation fee $35.00/per line, $70.00

Care to post a shot indicating these charges? This would certainly be a first.

Regardless, as stated in my previous post you should be able to simply be able to bring the receipt back into Verizon to have the appropriate fee refunded. You should also be able to do so by calling CS.

The following is an example of a purchase with ONLY the upgrade fee assessed.

Alicia224

well some people should explain yes we are all adults but damn if they say no to hidden fees and then they still come up that isn't right. every one is attacking him instead of understanding he got scammed because they are so worried about commission they don't care if you don't read the fine print. I was told everything he said was on the paper so I signed away and got hidden fees later . so I understand the whole thing.

Upgrade/activation fees are NOT hidden. They are posted next to each phone in a Verizon store.

Alicia224

I understand the activation but not the device fee smart one .!

There is the problem, then, you should learn about your plan, uninformed one.

Device fees are clearly listed in the More Everything plan information available HERE.

Smartphone $40/month

Basic phone $30/month

Internet device $20/month

tablet $10/month

connected device $5/month

Thanks alicia, most intelligent response yet.

HEre is the recieipt for you nay Sayers.

sorry brosive, they are not. checked with my own human eyes.