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Cell Service Disappeared from Home

I have had Verizon ever since we built our house 10 years ago. 2 weeks ago the cell reception became sluggish on all of my family's phones (Iphone 13's - all software updated). Now it is just one bar (at best) and sometimes it says "SOS". Have to go outside to make a call and then it gets 5 bars.

My wife got a new SIM card and that did not help. Calls drop (or we do not get them at all) but we get texts. Hate to switch carriers after 25+ years but we have to have service in our house. We have NEVER had an issue before. We have not done any renovating or purchased other electronics that would interfere.

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chipfridrich

I am inquiring from Nashville TN—zip code 37215.

Verizon_Support

I'm sorry to hear you are having service issues chipfridrich. We would love to help. Indoor service can be challenging. We do offer indoor solutions. Check out our network extenders here: https://www.verizon.com/products/verizon-lte-network-extender/?sku=sku3880045 -Joe

Verizon_Support

chipfridrich, thank you for bringing this to our attention. We'd love the chance to make sure you're able to get service at home without any issues. We're going to send you a Private Note shortly.

~Jesse

jasher2023

Same here! NO CELL SERVICE period NONE. in late 2022 service went out in my county and then all of a sudden about 2 months ago I had 4g LTE in my house. I got up last Saturday morning and nothing. No service again in my county. I am getting sick of paying for nothing. Cricket is looking better and better.

Leslie County KY zip 41749

Verizon_Support

Hello, jasher2023, I'm sorry to hear that you have been running into issues with service in your area. We would like to take a closer look at what's going on. So we can best assist, we will be reaching out via Private Note.

-Lauren

jasher2023

I never got to talk to anyone about this issue! STILL no service

Verizon_Support

Hey there, jasher2023. I do see we helped submit a trouble ticket for this issue when you reached out to us in early August. I'll be sending a Private Note to review the ticket details with you.

~Izzy

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