Cell Service Disappeared from Home
chipfridrich
Enthusiast - Level 1

I have had Verizon ever since we built our house 10 years ago.  2 weeks ago the cell reception became sluggish on all of my family's phones (Iphone 13's - all software updated). Now it is just one bar (at best) and sometimes it says "SOS". Have to go outside to make a call and then it gets 5 bars.

 

My wife got a new SIM card and that did not help. Calls drop (or we do not get them at all) but we get texts.  Hate to switch carriers after 25+ years but we have to have service in our house. We have NEVER had an issue before. We have not done any renovating or purchased other electronics that would interfere.

15 Replies
chipfridrich
Enthusiast - Level 1

I am inquiring from Nashville TN—zip code 37215.

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vzw_customer_support
Customer Service Rep

chipfridrich, thank you for bringing this to our attention. We'd love the chance to make sure you're able to get service at home without any issues. We're going to send you a Private Note shortly.

~Jesse

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vzw_customer_support
Customer Service Rep

 

I'm sorry to hear you are having service issues chipfridrich. We would love to help. Indoor service can be challenging. We do offer indoor solutions. Check out our network extenders here: https://www.verizon.com/products/verizon-lte-network-extender/?sku=sku3880045 -Joe

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jasher2023
Enthusiast - Level 1

Same here! NO CELL SERVICE period 😞 NONE.  in late 2022  service went out in my county and then all of a sudden about 2 months ago I had 4g LTE in my house. I got up last Saturday morning and nothing. No service again in my county.  I am getting sick of paying for nothing. Cricket is looking better and better.

Leslie County KY zip  41749

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vzw_customer_support
Customer Service Rep

Hello, jasher2023, I'm sorry to hear that you have been running into issues with service in your area. We would like to take a closer look at what's going on. So we can best assist, we will be reaching out via Private Note.

-Lauren

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jasher2023
Enthusiast - Level 1

I never got to talk to anyone about this issue! STILL no service 😞

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vzw_customer_support
Customer Service Rep

Hey there, jasher2023. I do see we helped submit a trouble ticket for this issue when you reached out to us in early August. I'll be sending a Private Note to review the ticket details with you.

 

~Izzy

jasher2023
Enthusiast - Level 1

thank you!!

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User4301
Newbie

I am also going through the exact same problem. Nothing inside but when I go outside it’s back. Never have had this issue before till last week

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SynthpopAddict
Master - Level 1

@User4301 wrote:

I am also going through the exact same problem. Nothing inside but when I go outside it’s back. Never have had this issue before till last week


This just happened to me yesterday too.  If your area has a lot of potentially interfering things (lots of buildings, living at the bottom of a hill, even a lot of trees) and the network is super busy, the towers can't output as much signal to all the devices connected to it, so those who have kind of meh signal to begin with can be out of luck, especially if you are not on one of the top-tier plans.  In my case, I'm a prepaid customer living on the ground floor of an apartment building in a very large complex in between 2 other apartment complexes, and this property is kind of at the bottom of a hill to boot...and it's final exam season for all 4 major college/university systems  in town.  Usually get 3 bars inside while at home, but yesterday I was rather surprised to have a call drop on me and had to go outside to get it to work.

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I'm not a Verizon employee, just another customer trying to help.
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vzw_customer_support
Customer Service Rep

Oh, no! Dealing with service issues can be overwhelming, especially if you have no service inside your home. Verizon is here to help.

 

When did the issue start? What recent changes have you made? What exactly happens when you try to use the service? Who else is experiencing this problem?

~Gilbert

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User4301
Newbie

The issue started Wednesday night. I woke up with no service in my home. I changed nothing to my service. When I try to text or call my phone does nothing

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vzw_customer_support
Customer Service Rep
@User4301  wrote: The issue started Wednesday night. I woke up wi th no service in my home. I changed nothing to my service. When I try to text or call my phone does nothing

Thank you for those additional details. That is a long time to be struggling with service issues. Is this only occuring your device or are others in the home having issues as well? What troubleshooting steps have we tried with you to get you back up and running? Additional troubleshooting steps can be found at the link below to get a head start on troubleshooting your connection issues. https://www.verizon.com/support/devices/#mobile

 

-Andi

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User4301
Newbie

I have the only Verizon device in the house, I’ve gone through the troubleshooting section on the app already and it hasn’t helped me

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vzw_customer_support
Customer Service Rep

Thank you for trying the troubleshooting. We want to get to the bottom of this and we'll send you a Private Message shortly.

~Jesse

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