Connection issues and customer service

I have been with Verizon for over 8 years and whenever I try to get help with connection issues I get the run around and just have to deal with paying for unstable or no data connection for a while. I don't have internet at home and I use my phone for work. I get bouts of no service for the past few weeks and customer service says I am in the green. I get "sent" to tech 2 and don't actually get there. What i get is nothing but the run around and sent back to tech-1 3-times. Do the reverification process over and over again to go through the same steps with each person to get the same answer of I can't help you. What makes me more upset is each person is just trying to get me to upgrade my phone or to buy internet through you guys and I would like for what I already pay for to work properly. Why would I pay for more things to get the same level of service from you I think you should focus more on solving my issues.

Accepted answers

Verizon_Support

We reached out via Private Message so we could help troubleshoot and give the support you needed. Since we’ll need to review the account for this, we’ll need to continue via Private Message, so we can work together. Please contact us if you still need that help.

-John

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SynthpopAddict

Hi, just an FYI, the Community Feedback forum isn't listed on the main page, so it's hard for anyone to view it unless they know to dig around on the forums. What is the make/model of your phone? If your service only recently started cutting out like that, it's possible there's a hardware issue on your phone. Or you need to get a new SIM/eSIM.

You can use the Check Network Status link to see if there are any reported issues with the network in your neighborhood.

Verizon_Support

Hey Chance 111 we want to get the chance to look into what is going with your service. We will be sending a private messagse to better assist you.

-Rosie

Verizon_Support

-John