Coverage Issue
Matt0422
Enthusiast - Level 1

I was with Verizon for 15 years then had to leave because I could not afford their high costs after falling on hard times but they were the only ones I could get quality service coverage. Finally two years ago was able to afford the high cost just to get back good coverage but after this last year the coverage is getting worse and worse,. My family has gone from 4/5 bars to now only getting 1 maybe 2 bars in the same house and they almost seem like fake bars cause things take forever to load. I also now work right next to a Verizon cell tower and I donโ€™t even get full service, HOW IS THAT POSSIBLE!! Iโ€™ve switched the 5G on and off with even worse results on 5G, I bearly get LTE. Iโ€™ve gone into Verizon where we purchased our phones and went through and adjusted all possible setting but still terrible cell service. Iโ€™m strongly thinking of going back to my last provider since now I am getting the same cell coverage as I did with them but not paying the high prices or any other provider at this point. I hope this gets resolved soon because my patience is nearing an end

50 Replies
drc1039
Enthusiast - Level 1

I have the same issue. Coverage seems to be getting slimmer all the time. I live in a very large Metro area and couldn't get signal at my former house within city limits (you could about 2 blocks away). Reliable wi-fi internet allowed me to work around the issue. I recently moved to a small town that is growing fast outside (but near) to the metro area and once again I'm about 3-4 blocks away from service. The problem is that now I have unreliable internet and need my cell service to be reliable. I have asked neighbors on community boards who has a reliable signal and it seems that everyone but Verizon does. Several had reached out to Verizon before changing service only to be offered cell extenders for a reduced or complimentary price. Breaking up after 14 years of service is hard to do.

Freekyfisherman1
Enthusiast - Level 1

Be ready for increased phone signal but nothing else. I have had their signal booster for a few months but still have issues either wi-fi and dropping calls. Personally I want the signal I had less than a year ago. Which was a strong 4+bars, now a make believe 3/4. Might be a strong signal showing but I still have dead area's in my house.

vzw_customer_support
Customer Service Rep

Hello, Matt0422, I'm sorry to hear you're running into difficulty with your service. You mentioned that you are having issues at home and at work. Are these the only two areas where this is happening? Do you run into service trouble both indoors and out? How are voice, text, and data affected by the change in bars of service?

-Lauren

Matt0422
Enthusiast - Level 1

Im having issues in areas that Iโ€™ve never had issues, outside is terrible and then inside is even worse! I understand being inside a building can cause interference but like is said and my job there is a Verizon tower on the edge of the property and still have terrible service. It literally goes in and out within a block or two, going from 4 or 5 bars of LTE (not even 5G) to only one maybe 2 bars. The weather isnโ€™t effect it cause it cause itโ€™s the same every day no matter the weather.

Bmccabe
Enthusiast - Level 1

Not sure if this is the right spot to comment this but the Doral 24 hour fitness in Miami Florida has horrible signal and spotiness. It makes my phone totally wig out every time I go. I drop to one or two bars and canโ€™t even send texts, play music, or even lock or unlock my phone for a few minutes at a time . I bought the phone through you guys on my birthday last year so it shouldnโ€™t be an issue with the hardware unless you think I should have it looked at by a store close to me through you guys. Please feel free to email me if you can reach out to me or my account privately. I couldnโ€™t find any cellphone outage reporting links or anything anywhere which was disappointing. Just customers commenting similar complaints so I figured this was my best bet. Another concern of mine was that I  wanted to pay my phone off fully when I purchased it and was under the impression that I did, only to find out it was put on a self paying payment plan which is one of the most ridiculous things Iโ€™ve ever heard. It shouldnโ€™t even be an option. But because of this plan,  I havenโ€™t been able to do any upgrades or use any of the new offers given to existing customers. When I tried to apply for them on the phone or in the app I was told I had to wait. Iโ€™ve been a customer for over a decade now and usually yall are great, just a bit pricey. This has been super annoying as I go to the gym 5-6 days a week for 2 hours each time and it sometimes happens 2-3 times a session. Iโ€™d love to get this solved as soon as possible if we can. I think it said Iโ€™m 50% paid off which again seems ridiculous for almost 2 years of self payments, but if we can solve this and get it righted Iโ€™d appreciate it. Thanks guys.

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vzw_customer_support
Customer Service Rep

Oh, wow! We are stunned to see you are having coverage issues. Our goal is to ensure you get the quality signal you deserve.

 

Let's gather more info. When did the issue start? What recent changes have you made? Who else is experiencing this problem? Aside from this dilemma, any other issues?

~Gilbert

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Raidynn
Enthusiast - Level 1

This is an ongoing problem for me too. Iโ€™ve had Verizon for 16 years and never had an issue up until these past 2-3 years. 

Indoors, outdoors, in the city, on wifi, in the country. Forget about it. The service is horrible everywhere I go even with a brand spanking new phone. Verizonโ€™s horrible coverage nearly cost me my job in 2022 when I couldnโ€™t answer an important client call. Come to find out my husband had a different provider and full service at the same location. It has driven me to my wits end and Iโ€™ve paid everything from 60 to 230 for a bill. The prices are astronomical compared to the coverage. Iโ€™ve been debating switching providers way more than I should in the past 2 years that I should have done it by now. 

vzw_customer_support
Customer Service Rep

We definitely appreciate the 16-years of loyalty, Raidynn, and are sorry to find out that you've been dealing with some service issues for the last 2-3 years. I know how disruptive it would be for me if I were having service issues, and would be looking at all options to help improve that for myself. The last thing we would want to see is for you to leave us, and we would be happy to take a closer look into this for you. Can you tell me more about what specific service isn't working (calls, text, and/or data)? Can you share the nearest cross roads and city where this is happening?

-Joseph

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Tommy84
Enthusiast - Level 1

Same problem here as well. Been living out in the country of east central rural Illinois for the last 6 years. Service was excellent the first 3 to 4 years. The last two years have been a very different experience. Internet data is a night and day difference, much slower. Can't even stream a video with a crisp image, often grainy. Have to wait for websites to load, takes Netflix about 8-10 seconds just to fully load main screen most of the time, etc. etc.

After reading a few replies and Verizon customer service response w follow up questions, I will go ahead and answer those questions so you don't have to ask them. The poor performance is primarily data. Text takes slower to load when sending pictures and videos, but text-only messages rarely have any issue. Calls are fine. I live near the corner of 75 N and 1600 N, 62423. 

Highly considering finding a different service provider, although would certainly much rather this problem be remedied. Many people in my area experiencing the same thing.

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vzw_customer_support
Customer Service Rep

 

I'm sorry to hear you are having poor service in your area tommy84. Let's review how you are connecting. Please reply to our private message. -Joe

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Blw65
Enthusiast - Level 1

I live in rural Missouri and used to be the only thing that worked at my house was Verizon.  Iโ€™ve been with them 26 years and would go all over very remote locations and never had problems til the last several years.  Calls can be troublesome on occasion,  more breaking up and only hearing every other word at times.  Text are usually ok unless sending photos but data is the worst.  Just now I had 2 bars and tried to go to website, wouldnโ€™t work, so I searched โ€˜have two bars but data not workingโ€™.  Told me to go to settings and reset, now I only have 1 bar.  Good grief! Prices keep climbing but services keep getting worse.

vzw_customer_support
Customer Service Rep

Hello, Blw65, we know it's important to have reliable service when you need it. You mentioned you are having some service issues at home. Is this the only place where these issues persist? If so, does this happen both indoors and out? How far away from your home do you have to travel before service improves?

-Lauren

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Earlkhosrovi
Enthusiast - Level 1

same thing. I just switched Service to get better service and I have one bar.

Liz2023
Enthusiast - Level 2

Lol one canโ€™t even Post if agreeing with zero coverage when reliant on data 

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Blw65
Enthusiast - Level 1

I received an email regarding my comment above but not able to reply to it.
So hereโ€™s my reply for whomever monitors this:

the problem is not just at my home it is everywhere.  I often have to ask people to repeat what they say  because the breaking up is so bad.  They ask me to repeat also and usually end up trying to call another time.

its beyond frustrating!

 

vzw_customer_support
Customer Service Rep

One of our main goals is to provide reliable service, and we are concerned to learn you are experiencing service issues. To better assist you, I'll be sending a Private Message, please reply to it, so we can get started. 

~Maria

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Gsp1972
Enthusiast - Level 1

I have been a Verizon customer since they were created by Bell Atlantic where I was a customer of theirs. I have gotten all of my phones from Verizon, have all of my family on Verizon and have been a loyal and faithful customer. However, I got a new phone a couple of months ago and since then, Iโ€™ve dropped calls, canโ€™t get service where I used to get service and my bill just keeps going up. Nothing seems to work to get my phone to work better. I went from happy Verizon customer to very sad one. 

vzw_customer_support
Customer Service Rep

Hello, Gsp1972, we know it's important to have coverage where you need it and a consistent bill each month. You mentioned nothing is working to get your phone working better. Have you reached out to Customer Service for support previously? As far as your service issue, is this happening at particular locations or no matter where you go? You also mentioned your bill. Can you please tell us more about what is causing concern?

-Lauren

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DanaHins
Enthusiast - Level 2

No you arenโ€™t. Your services are going up in price and down in value. I had better service 10 years ago with no cell phone tower for 100 miles. Now I have a tower 5 miles from my house, and the service is garbage. 

Jsteezey90
Enthusiast - Level 1

I have just recently switch back to Verizon T-Mobile, I have to say T-Mobile is the worst phone provider Iโ€™ve ever had in my entire life. Comes from person who has been rising since the beginning his lifespan. I was angry with Verizon for one reason that shouldโ€™ve never happened, but covid had just started and it was a authorized Verizon retailer store, not corporate that sold me the device and allowed some things that severely impacted my credit. Iโ€™d call laziness or just a stroke of bad luck but than Verizon did something else. Canโ€™t cry over spilt milk tho right?

 

regardless, T-Mobile is the absolute worst form provider Iโ€™ve ever had in my entire life. They allowed somebody to open three fraudulent lines in my name .. despicable , they also tried to charge me for two months of service after they told me theyโ€™d pay Verizon the remaining balance on my account so I could switch conveniently omitting the fact that Iโ€™d have to pay the balance myself first to recurve the credit , never mind the fact that they tried to charge me for two months of service that not a single bit of data was used . Their customer service is terrible .. wait time to speak to customer service ? Averages about 1 hour .. service ? Garbage .. fixing mistakes that they made ? Terrible .. tried to tell me I had to pay the remaining balance off before they credited back the money I paid for three fraudulent lines mind you ; I never seen them on my bill just wondered why my balance was so high .. disgusting I ******* HATE YOU T-MOBILE YOU DO NOT DESERVE TO BE IN BUSINESS AND for that matter I hate the person who stole my info or devices, but still talk about s**** service and customer support , with that said Iโ€™ve heard somewhat good things and experienced good things with AT&T , Sprint ehh , cricket mobile? Might as well go be a d*** d****r & theyโ€™re service is pretty mundane and basic, spectrum; inmo ; not up to par with Verizon but just about as close as youโ€™ll get considering they ( correct me if Iโ€™m wrong ) use Verizonโ€™s cell towers but still not the same as Verizon. Text now ? Basic , boost mobile ; blah ; t-mobile again and apart of the reason three fraudulent lines were opened in my name and credit . Bah disrespectfully atrocious , i can only hope they lose their business and file for bankruptcy .. like even theyโ€™re Mobil app is boring and Iโ€™d have to say flashy enough to try to woo you away from the terrible service your getting ,  NOT TO MENTION THEYRE BILL BREAKDOWN IS SO MANY NUMBERS MEANT TO CONFUSE YOU LIKE SHEESH ๐Ÿ™„ tracfone ? Uses Verizonโ€™s towers , Verizon prepaid ? Maybe

All in all Verizon I wish you never robbed me ( to put it bluntly and the truth ) I understand but your retail store didnโ€™t actually go over the contract w me , they just wanted a quick sale . BUT

VERIZON YOU ROCK AND I LOVE BEING A VERIZON customer, I live in the surburbs = Albany , NY (state and city is terrible, might as well be jail in the streets) but I have yet a place to see where I donโ€™t get coverage and if I do have a bad coverage itโ€™s very rare and very mild . NOW W/  t mobile Iโ€™ve had literal dead zones where I couldnโ€™t use my phone at all . 

your best chance and coverage and service is always gonna be Verizon until it stops being Verizon which I donโ€™t see that happening, being that I was born in the x or y generation Iโ€™m prolly gonna be able to call my wife from a different planet using Verizon .. or I can only hope but these are all 100% certified facts im writing .. take it how you want to but Verizon is the best coverage, service & perk phone service provider you will ever get

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