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Device Payment Buyout Charge?

My current bill has more than doubled due to a Device Payment Buyout Charge of $431.02. There is no explanation of what this charge pertains to. There has been no activity or changes to my account and Verizon is being very difficult and time consuming to try and find out what this is about. I've tried the Chat option in customer service and it just keeps going back to why there is a difference in this months bill without an explanation of where additional charge was added. Where do I go from here?

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Verizon_Support

Help has arrived, Woody5465. We want to make sure that you have a clear understanding as to what happened on your current bill. I've sent you a Private Note. Please respond back to that message. -Kevin

Scooterpeep

What it the device payment buyout charge? I paid off my device and now I have an extra $101 charge on my bill for a "buyout charge"! Thank you.

Scooterpeep

I paid off my device but now I have $101 charge on my bill for device payment buyout. What is this??

Verizon_Support

We can definitely help review any billing concerns together, Scooterpeep. We'll be sending a Private Note to better assist.

~Izzy

[Deleted User]

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