Dial *611 Message

I have a LG-VX5400 mobile phone that I've been using to connect to internet for past 7 years. This past few days, when I try to connect to the Verizon Wireless Mobile Web, I get a message that says "For Wireless Internet Services, please dial *611".

I get this message most of the time now, sometimes I don't & it connects, but mostly I get this message & can't connect.

I checked my account & everything is as it should be. I should be able to connect. Why am I getting this message?

Accepted answers

vzw_customer_support

Enter_Name,

Look no further help is here! How long has this been happening? Are you able to make/receive calls and text okay? Where are you when this happens (zip)? Try this http://www.verizonwireless.com/support/knowledge-base-16982/ and then update the phone by dialing *228 send and selecting option 2. Retest and keep us posted.

JohnB_VZW
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All comments

frommage

Because most mobile Web service if not all has been retired. It was bill inserts and other notifications. You're going to have to switch to a new service.

Enter_Name

Well, it came back. Last couple days, I could once again connect to the Verizon Wireless Mobile Web. Then it went back to Dial *611.

I'll look thru recent bills to see if there's a notice I missed; however, doing a search on-line regarding the Verizon Wireless Mobile Web going the way of Windows 3.1 didn't really show up. Does anyone have a link to the announcement, and does anyone know why the *611 message comes up intermittently?

Enter_Name

If I shut the phone off, then remove the battery for a couple minutes, upon reinstalling & powering up, I'm able to connect to the Verizon Wireless Mobile Web.

I guess it's similar to those old phones people used to have to crank to get service.

vzw_customer_support

Enter_Name,

Enter_Name

It's fine now. Has been connecting with no problem. Just in mid-July it was acting goofy.