We want to make sure that you can stay connected with your loved one while they are in Mexico. Click on the this link for additional support with international dialing instructions https://www.verizonwireless.com/support/knowledge-base-14069/ .
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VZW Customer Support,
This doesn't help at all, actually. You just pasted a link that takes you to other links that make you sign in/enter information/jump through hoops.
I am sorry if the link provided to you caused any confusion. To call from Mexico to the U.S, Dial Plus (+) Sign then 1 then ten digit U.S. number (press and hold zero to get the plus+ sign). To call your cell phone that is in Mexico from the U.S. you would simply dial the number as you normally would. Does that help? EdwardL_VZW