I recently switched banks. I was flawlessly receiving my E-Bill through my previous bank. Upon switching over, I have removed Ebills from the first bank, (at this point, a few months ago now). When I attempt to add it to my new bank I continue to get this:
There was a problem completing your request to add e-bills.
Some possible reasons are:
This message only applies to your e-bill activation request. It does not affect other services or payments that you may have scheduled.
I know for a fact that it is not set up elsewhere, as I have deleted Verizon as a payee all together in that previous account, which is the only account that has ever had it set up. Is there something other than my account number that Verizon is expecting in that field? What am I missing?
tattooedmind- we want to make sure you can add your E-Bill. Have you tried contacting your old bank account agency to confirm that it was removed? Does your new bank offer E-Bill?
YeseniaV_VZW
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I have confirmed from my old bank that it was removed and yes my new bank has E-bills, I have several other payees currently enrolled without issue.
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Thank you for confirming with your bank. Another option for a recurring payment would be Automatic Payment Option. Click here for more details: http://spr.ly/65868otIE .
YeseniaV_VZW
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If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
While this might be something I am interested in doing, upon attempting to set this up through Verizon I get this message “You are currently enrolled in an automatic bill payment program not provided by Verizon. If you would like to enroll in our automatic payment program you will need to contact the bank or service that provides your current automatic bill payment and discontinue that option. Once it is removed, please return to My Verizon and enroll in our automatic payment program.” As I’ve said, I contacted my bank and confirmed that they have in fact removed me from AutoPay, and I’ve even removed Verizon from my list of payees all together. There is something on Verizon’s end that is hanging. I’ve seen other people with similar issues saying the same thing with different banks, which make the common denominator Verizon. Can you please escalate this?
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I am having the exact same problem. After many frustrating hours on the customer service line with Verizon, they were unable to resolve the problem and again instructed me to call my bank back. I called my bank and verified for the 3rd time that I am unenrolled from all ebills. The issue is absolutely with Verizon. As @tattooedmind requested, please escalate this.
I am having this exact issue with my "former" bank Wells Fargo (I left the account open). I even tried to setup the vendor again and create the Ebill with Wells Fargo and was told it failed due to a Verizon issue.
Two months have now gone by now and I am still unable to register for either the BillPay option through my bank or Verizon’s own Automatic Payment Option. No one has contacted me, which would lead me to assume this has not been escalated. Has Verizon decided to simply give up support for their customers?
Was there ever a solution to this problem? I am having the same issue and have called customer service mutiple times and haven't found a fix. thanks
It's definitely worrying to see that you're experiencing issues while trying to update your eBill information, and we will be glad to assist you especially because you've contacted us multiple times regarding this issue without receiving the proper resolution. Please tell us, have you contacted your financial institution regarding this issue? What happens when you try updating your eBill information? Also, have you tried setting up Auto Pay through My Verizon? The following link will guide you through this process in the case that you're interested in taking advantage of Auto Pay. http://spr.ly/6605EdKYb
GeovannJ_VZW
Any news on a solution here?
I've been having this problem for well over a year now since switching banks. I have already been on the phone with customer service, and had BOTH a Verizon rep and my old bank customer service on the same phone call, and they were not able to find a solution. I have confirmed many times already that my Verizon account has been removed from my previous bank payment options entirely. I'm able to make payments without issue through my new bank, I just have to enter the amount in manually every month and would greatly prefer the eBill to make it to my bank account directly.
I get this exact same message every time I try to enroll every couple of months:
We're not able to activate e-bill service for Verizon Wireless (account ***********0001) because: Your account is already successfully enrolled in the eBill program. Please contact Verizon Wireless for details (1)..
Auto-pay is not a solution, it is a workaround at best.
Got it. When the bank, and the Verizon rep were on the same phone call can you describe the issues the bank was having with this scenario? JoelD_VZW
The bank was confirming that the payment account had been removed, and they saw no record of the eBill being enrolled in their system anymore. (This was with the old bank.)
Have you attempted to log in to your My Verizon account through this link: https://login.verizonwireless.com/vzauth/UI/Login?realm=vzw&goto=https%3A%2F%2Fmyaccount.verizonwire... to review your options for paperless billing/e-bill)?
TakendraW_VZW
Yes. I have even tried turning off Paper-free billing entirely from the configuration page linked above, and still receive the same error message when I try to enroll in eBilling from my bank ("Your account is already successfully enrolled in the eBill program. Please contact Verizon Wireless for details (1)..").
supertoast, thank you for the information you provided and for everything you've done on your end. We suggest contacting your new bank as we do not manage the setup of an eBill with your bank. I would ask your bank to open an IT ticket to investigate the issue. JacobV_VZW
Supertoast, any progress? I am in the same boat. I just switched from Bank A to Bank C and C produced the same error message when i try to enroll in e bills and its been two weeks since i un-enrolled in ebill at BOA. Sounds like Verizon is a piece of sh*t as they've yet to help you at all. I bet, what Verizon WANTs is for you to do auto-pay and input your bank info with THEM. This is a pull ACH from your checking account rather than a Push ACH which is what we both did previously successfully with ebills at our first bank.
It is now May 2020 and this issue still exists. If you have ebill with one bank, change banks and want to get your Verizon Wireless e-bill, same message as the the others indicated in this string. VZ support has been absolutely no help; all they keep doing is directing you to their website, which does not contain the answers. I wish SOMEONE at VZ would know what to do.
We certainly do apologize for the trouble with your bank and getting your eBill set back up with them as they were before rjohnson9762. We are going to send you a Private Note here to see what we can figure out. Please watch for that and respond there.
ErinW_VZW
why can you not share information with the community since all of us are having the same issues. I was using e-bill (ACH push) for 16 years with out on iota of problems. I recently had to switch banks and now I am experiencing the same nightmare all the other folks in the community. Verizon is the common denominator in all cases. Something is broke at Verizon's end. Your auto-pay option is not a wise choice in this day and age. No one wants to allow anyone to have access to their bank account ... I doubt you would either. Please take the time to have someone follow a functioning e-bill (ACH push) and see where the link has broken ... you have millions of customers ... please don't take your success for granted. If you can't make your customers happy the millions will dwindle to thousands, then hundreds, then guess what ... someone has to care somewhere in your organization. You can be that someone if you take the time to dig into the problem.
Thank you
@AMB50 Clearly Verizon Wireless's customers are much more technically savvy than any of the Verizon engineers. I was putting money on it being a cache issue in the Verizon bill system. It doesn't happen to any other biller.
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