Hello, jerstuper. Thank you very much for taking the time to share your experience with getting your inquiry addressed and resolved. We deeply apologize for the amount of time that it took to get this resolved and we appreciate your patience during that time frame. We're happy to hear that this is finally taken care of for you and we appreciate your feedback so that we can continue to improve our customer service practices across all of our channels. If there are any additional concerns, we are always happy to help here. BrettA_VZW
I just had this happen today. I called Verizon and they said they are checking into it. I also called fed ex and they say I have to file claim with Verizon. They wouldn't go any farther. I also called police and filed a report.
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