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In order to get in touch with Verizon executive relations, you have to FORCE tech support or whomever to create a case number for you, then executive relations will reach out to you via email. And do not be fooled between a CASE number and a TICKET number. Case numbers generally start with a 3 and are 7 digits. GOOD LUCK
Thank you for this, THIS is what I've been searching for. I emailed their CEO 02JUL25 and also got tech support to force a case, the case began with a 1, but the next day I received a phone call from executive relations. However, she said she would send me her contact info via email, she did not and she also said she would call me yesterday, again fail. Ergo, I called tech support back to FORCE another case, this one began with a "V" and this is from a supervisor. I'll just email the CEO again, cos this is not finished yet.
Hello. We'd like to help asap and take a closer look at your situation. I'll be sending you a Private Message, please reply to it, so we can further assist.
~Maria
How does one force Verizon to open a case? I spent 5 hours getting handed from mobile to home back to mobile again and whenever I asked to escalate the issue, that was the cue to disconnect me or hand me off.
Pottersville, That is definitely not the intention, nor the experience we wish our customers to have. If your concerns remain unresolved, please reply to the private note we will send to you for further assistance. -Red
Im so frustrated with their fraud department. Been a customer (Fios) for three years. Bundled my account 3 cell lines, 2 ported over easy 1 did not, took 5 days to get it activated, then last night I get three emails back to back to back saying temporary suspended my lines due to suspicious “calls”. At this point it’s been like 2 weeks of service, I went into the corporate store a manager and I called in as directed to do and the lady literally accused me of fraud and turn the phones in….. I own all three of these phones two iPhone 12’s and a 13 pro max, the manager told her exactly that I own them and haven’t bought any thing from them to turn in, she said his account is getting deactivated and literally hung up on us. He wanted to call back so we did, literally the lady gave a similar experience but not as rude or accusing me of being the con artist . I don’t understand how they say I’m not verified but yet when I was signing up they were pushing me to take a $10k Verizon credit card after providing my SSN.. everyone had been pleasantly easy to work with at Verizon until today, their fraud department is very unprofessional. I can appreciate all they do saving people from fraud and I actually appreciated having to drive to the store to unlock the suspension because dealing with the other side would be miserable, but yet here I am with no cell service and just left by the curb. I need my phone for work, looks like I’ll be cancelling my fios Internet and looking into another provider which is sad, I actually like the service. So frustrating
Rvanhook0321, we sent you a private message to discuss your fraud suspension issues. If assistance is still needed, please engage with us there. -Red
I transferred my four lines, and it was a terrible experience. Now I'm thinking about taking my lines to another provider. I have a contract stating the initial payment is $313 first bill, but I received two bills for $143 and $556!!! I switched from October 23rd, and they billed me for September; it's just ridiculous. Customer support spends 5-6 hours, and it's useless; it's a complete waste of time. I'll have to figure out where to go in the next few days.
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