Extremely SLOW data speeds!!
BAJO_REGIO
Enthusiast - Level 1

Ever since Verizon started with "unlimited" plans, my data speeds ( download/upload) went down the drain.  i have contacted their support and tell me to restart my phone so they can reset settings remotely.  Speeds are back for about 2 hours and then drop again.  Anyone in same situation?  I have been in this unlimited plan for 11 years already.

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113 Replies
sprmankalel
Champion - Level 3

I don't have a problem with speed but I am also not on an unlimited plan.

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ROBER7JA
Newbie

I'm experiencing this problem as well and it is very frustrating. I live in the city and always have at least 3 LTE bars and my speeds have recently been extremely slow.

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vzw_customer_support
Customer Service Rep

Rober7 If you are like me I depend on my data speeds and we are sorry you are having issues. Let's take a look to see what is going on. May we have your Zip Code? Are you having issues with calls, text, or data?

DeloresK_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Thundr
Enthusiast - Level 2

I am having the same issue in Brookhaven, MS (39601).  3 Bars of LTE but Speedtest is showing >700ms and I am getting 11Kbps Download and 1.1Mbps Upload.  Most tests get "Latency Error".  I am on an iPhone 7 Plus.  This has been going on for months.  I have had the local Verizon Authorized Retailer replace the SIM card twice, but still having the same problem.  Other Verizon customers in the area are experiencing the same problem.  15 Minutes up the road in Wesson, MS (39191) I get 20-40Mbps consistently.  Local authorized retailer said they have no clue, and suggested Wifi.  Calls sound like you are in a bucket and fade in and out also.

JEFWIT60
Newbie

I'm experiencing the same inadequate service. This is not what I signed up for. I wish I was still with ATT. I'd like to know what Verizon intends to do to provide a solution for this very common problem.

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MARIESDAD
Newbie

This is the answer that Verizon sends you when they have a problem with their network. This problem is admittedly their problem and is a result of no network upgrades before offering unlimited data only after being forced to do so in response to other carriers taking away thousands of customers:

Signal Concern Resolution                 

            

Our investigation has determined there is less than optimal signal strength in your reported area, which can cause weakened and reduced network connectivity, especially indoors.

Though Verizon has the nation's best network, there are small pockets that experience these kinds of negative connections.

Other impacts to your service include:

  • Network usage and capacity
  • Seasonal issues, such as large groups of people for events or holidays, or even foliage during spring and summer
  • Population increases
  • New building construction that interrupts tower line of sight
We're always reviewing our service areas, though it can be a complicated, time-consuming process. We can't share our build out plans, nor can we provide specific information about when service may improve in this area.

Some additional options that could help your experience:
  1. HD Voice. Make sure it's enabled if it's available on your device. Our FAQs provide easy step-by-step instructions on how to enable HD Voice:
  2. Wi-Fi Calling could also help. We have a variety of devices that are Wi-Fi Calling compatible. Learn how to activate Wi-Fi Calling on your operating system:
  3. If your device isn't HD Voice or Wi-Fi Calling compatible, a Network Extender could enhance your voice coverage for multiple devices.
  4. If you're still experiencing a device-related problem, our online Troubleshooting Tool has a comprehensive list of device solutions.

In other words, just shut up and pay your bill every month. After all, we are VERIZON and you are a mere peasant. Read this carefully:

" Though Verizon has the nation's best network, there are small pockets that experience these kinds of negative connections".

I reckon this perception depends upon which end of the financial spectrum you are on?

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robertpat
Enthusiast - Level 2

All the answers from verizon is Bla bla la lal ala allal la....

i called them many time ( no solution) only think they want is your money ( change to higer data)  i did but no solution. i have note 9 . on the screen you can clkearly see  4G LTE  with 3 bars but speed is beloww 1Mbps for down load. 

WiFi Calling?????? 

Why?

I pay for cell coverage not wifi .  i can not get wifi everywhere.

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Mhotter26
Newbie

I have the same problems 46368(Portage Indiana)

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vzw_customer_support
Customer Service Rep

Mhotter26 , let's get your data back up to speed.  Let's work together on getting this resolved.  When did this first start?  Does this only happen in that area or other areas as well?  Indoors and outdoors?  Are others having this same issue in that area?

SeanC_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Claythe1
Enthusiast - Level 1

My speeds are so slow it is stupid. I can hardly download anything and I am paying for 75g a month.  I didn't have this issue until I changed my plan, which lets me know you guys are being deceptive in your practices.  So many of the same issues coming from these plans and the people who switched to them.  

I can hadly get above 1mbs download now.  The best I have recieved in 2 days is this morning, which was a whopping 1.73mbs. 

My guess is you really don't care and only want us to switch to the 5g plan to bill us more money.  If you did care, you wouldn't have so many people with the same complaint.  You are slowly becoming the worst provider around based on your new speeds provided with your service. 

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vzw_customer_support
Customer Service Rep

Good morning, Claythe1. It's essential to get the best speed for your needs, so I'm sorry your speeds have been slower than expected. It's our goal to fully resolve your concern. Please check your private messages for details.

TracyB_VZW

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debbiecastillo
Enthusiast - Level 2

I am so annoyed with this unlimited data plan. I am using it as my only internet at the moment. I live in an area where I can only get internet through satellite and it is really bad, but I used verizon as a backup when I had the satellite and it worked really good. When verizon came out with the unlimited plan we chose to drop the satellite and use the unlimited plan. I have contacted verizon over and over and this morning I couldn't even get on facebook. It is ridiculous how much I pay for unlimited and I can't even use my facebook. I am at a point now where I am about to drop verizon completely. Don't know where to go from here!

vzw_customer_support
Customer Service Rep

debbiecastillo,

We don't want to lose you as our customer. I understand your frustration, especially if you have called in multiple times regarding your speeds. I don't want to repeat any steps you have already taken in your calls as your time is valuable. Please tell me what was told the various times you contacted us regarding the signal issues.

KatrinaN_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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debbiecastillo
Enthusiast - Level 2

Good Morning,I have been told numerous times that I need to reset my network settings and that has been done on all our devices. I have been told it is due to heavy volume on the tower. I have been asked to check my speeds over and over again and they read basically the same all the time. I have been told that they would come out to my home and check the reception. They might have come out but I have never seen anyone. I have been told that they are working on a solution but never given any sort of progress report or anything to let me know that they are working on anything. In the meantime we still can't even check our facebook or email at times. If it does load, it takes forever.We changed to unlimited and dropped our satellite internet when you came out with the unlimited package because we had used it as a backup to the satellite and it worked so good. I have been told so many times that you only get 10gb of 4g service on hotspot and then it will drop to 3g. I could live with 3g and I understand how this works, however they tell me the same thing every time I call. I do know that this is because I can never speak with the same person and the new person doesn't know I have already gone through all these steps. It is a little frustrating to have to do this every time I call which is a lot lately. I pay a lot of money every month for your service but if it doesn't improve, I will have to go with another company who will give me the service I am paying to have. I appreciate you contacting me about the things I have already been told. Please help me get the service I am paying for. I am having issues on my phone with the data service everywhere.

Thanks,

Debbie     

RLR9X20
Enthusiast - Level 3

Debbie I feel for you as I live on a rural farm with nothing but cellular wireless internet and experience bad data speeds as well. Hopefully tech support will respond to your ticket but you can also check on a key factor. The signal bars on your device don't mean a lot they are just a visual cue. Your device knows what signal strength it is receiving but whether it has a signal strength meter readout depends on the device. For android it is usually under settings>about phone and perhaps deeper under >status. Not sure about iphone but understand it has it or there is an app. The reading is in dbm and most likely a negative number. In order to have decent 4G data speeds the reading must be -100dbm or better which means the number needs to be 100 or lower. If the number is higher than 100 the data speeds will start dropping exponentially with 110 being almost unusable. I mention this because any change in environment, landscape, foliage or building construction can change the signal either by blocking it or reflecting it causing it to cancel out. If you find out your 4G device has 100 or lower number then it is capable of 20 Mb/s or better data speeds which is on par for 4G. Once you know exactly what signal you are receiving with your phone then the "sorry you just have a weak signal" can be ruled out. Also when in the rural area it is unlikely the tower is congested because well you live in a rural area and there aren't many people. There are many things that can cause a computer to slow connection so always check the connection speed using your phone first with an app such as the ookla speed test app which although not accurate still gives you an idea. Of course you may need to drive up to the local tower to download it to your phone but that is always a good thing to do as a test anyway. Hope you get an answer as no one likes not having internet these days.

ps if it has been throttled back to 3G because you reached 10GB of data then it will hardly load a web page especially if you have a weak signal.

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debbiecastillo
Enthusiast - Level 2

Good Morning,Could you please give me more info on where I can find this information on the iphone 7 plus? I looked for it, but I did not find it. I am assuming that you are still trying to find a resolution to our problem?

Thanks,Debbie

Debbie     

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RLR9X20
Enthusiast - Level 3

Hi Debbie. First let me make it clear I am not vzw support. I am IT support for another organization and happen to have the same problem you do. The iphone usually has a built in field test mode that is accessed by opening the phone app, entering a special code and pressing call. You can google "field test mode on iphone" or here is one of the links that mentions the iphone7 How To See Your iPhone's True Cell Signal Strength - Business Insider

I do not use iphones so have no personal experience. When reading signal strength in -dbm the lower the number the better. -60 to -80 is considered normal range. A number lower than 60 is considered great and one higher than 80 is considered starting to get weak with above 100 not good. In my case signal was acceptable but not great for years and then all of a sudden data speed dropped off with no change in signal. Called support and they bumped it up to tier2 support, supposedly sent someone out to the tower and then closed the ticket saying the area just had weak signal. In my case the signal is the same as it always has been. My issue has not been resolved as yet and I don't have high expectations. I am exploring other options for service and hopefully can find something that will work for me. If a weak signal is detected inside make sure to go outside to highest elevation possible and hold the phone in the direction of the local tower to get a second reading just to have as additional info.

psf2835
Contributor - Level 1

My dBm is -94 to -98. My data speeds = 7.20 down and 1.10 up.  IF I'm lucky. 3 bars. I use to get 20+ down and at least 5.0+ up. I am NOT on unlimited. So why, asking Verizon, has my speeds decreased since beginning of spring?  NO it is not the leaves, buildings, etc., I live in a small community, not congested. For years I had EXCELLENT speeds, not anymore.  When calling Verizon, all of a sudden I get, "oh, it's marginal coverage" so why the heck do you show 4G LTE coverage in my area with NO explanation?

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vzw_customer_support
Customer Service Rep

debbiecastillo,

We don't want to see you go. At the same time, we can relate to how important your service is to you. What type of speeds are you getting? Please run a speed test from an app like speedtest. net and share the results. Addtionally, what zip codes are you experiencing concerns in?

KatiM_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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robertpat
Enthusiast - Level 2

i Agree with you.

i switched from T-Mobile to verizon and regreted. i have note 9 from verizon with 8 GB plan and internet speed is way slow. i did google speed test and look what the Google says.Screenshot_20190504-131703_Chrome.jpg