How Can I Print Return Labels For My Old Phones?

[OLICHU3]

Every time I go to print return labels it keeps giving labels to turn in my new devices. I am just trying to turn them is before my 14 day window closes.

[CHRCOO56]

Same problem here.  Website just keeps me going in circles.  I give up. 

[vzw_customer_support · Accepted solution]

Sorry to hear about trouble with printing your label. We definitely want you be able to send in your device. Please give us a call at 1-800-922-0204 so that we may generate one for you.

EricW_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[cardiac9000]

wow, verizon makes this so hard on phone for hours to figure this out. Got to switch carrier ASAP!!!!!!!!!!!!!

[vzw_customer_support]

cardiac9000, We would never want you to leave the Verizon family. We're sorry to hear that you're having problems with getting a return label for your old phone, we're here to help. In order to receive your trade-in packing, you must complete the form listed here http://spr.ly/6608EinV8. After, you answer each question a package and label will be sent to you. 

If you have completed the form above and you have your submission ID, you can request more shipping materials by visiting http://spr.ly/6609EinVD

Does this information help?

TrinetteW_VZW

[talkinturtles]

this did not help at all!  it takes you to a form to trade in a device!  all i want to do is send in my old one.  i already received the new one.

[Johnmdalyjr]

Same here.  I upgraded and cannot get a label to send old phone back.  Now I’m getting messages I will owe the old phone balance in 2 days!!!!! Help.  

[vzw_customer_support]

We can definitely help get you a label ASAP.  A private message has been sent to assist you further.

SeanC_VZW

[Lou0510]

Wait time to speak to someone in customer service is ridiculous!!!! Been on hold for 1 hour and 15 minutes. Verizon never sent the return shipping label for my trade in, all they sent was an empty box. Your customer service is TERRIBLE!!!!!!!!!!!!!!!!!!!

[vzw_customer_support]

We are sorry for the wait times. We're currently experiencing a high volume of customers reaching out lately which has caused a delay. How can we assist you?

EllisandraC_VZW

[rmbrewer1]

I have talked to customer support 3 times to get a return label and I still do not have one.  The last time was a week ago.  What is going on with Verizon?

[KH-OrnEsh]

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

[vzw_customer_support]

Receiving a return label should be simple. Let's take a look. Use the link below to be authenticated. 

[vzw_customer_support]

http://spr.ly/6001y18TbBy connecting with us, you grant us permission to review your services so we can offer you the best value. Refusing to authenticate will not impact your current services. It is your right and our duty to protect your account information. For quality, we may monitor and review this conversation. Please note, the link we provide has a timed expiration, so we encourage you to continue as soon as possible.

Authenticate and continue here:

[ledodson]

How in the world do folks have the time to run thru all these crazy messages trying to get a retun label Verizon promised? This is poor marketing, come on please just send us the return label.