How do I find out the status of my concern using an incident number? A Verizon representative was supposed to contact me about this issue today at 11:15 (Eastern Standard Time), but never did, so now I'm trying to find out if the issue has been resolved.
KSX2, we definitely want to make sure that we provide you with an update to your ticket, and are sorry to hear that we did not follow up during the promised timeframe. We'd be happy to help you here, and check on that ticket right away. To better assist, we'll be sending a Private Message.
~Izzy
Start a new topic or ask questions in the open forum.
