International plan
jvk_jj
Enthusiast - Level 1

Hello,

Yesterday, Dec 10 2023, I found out that I am paying for international plan since 03/25/2022 -

I asked for this plan of 2 weeks and Verizon agent assured me that plan will be discontinued after of 2 weeks of usage, means on May  9th  and I want my money back from May 9th 2022.

It shows that I never were using this plan - I did not call any international numbers since start day.  A and I want refund since I found out I still pay for it. Today I call Verizon agent and was told at first: Verizon returns money for the last month and for next month if it will be billed. I asked if I can file formal complaint - I was told that I have a choice - to have my money for 3 month or file formal complaint, but I cannot do both. I said I want to file complaint and agent (Veronica) excellently disconnected then called me back from 800.922.02.04 and after that  put me on-hold - as I understand for "filing formal complain" - after an hour I was disconnected.

How I can file formal complaint? plan was set for 2 weeks, since 03/25/2022 and I asked for 2 weeks - the rest of it, I would like to have refund.

 

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Re: How do I file formal complaint - international plan?
vzw_customer_support
Customer Service Rep

Thank you for taking the time to reach out to share your experience.   Let’s work together to find a solution. for the billing.

Let’s look at the details together and if Verizon has made an error, we will correct today. Please reply to the following Private Message so we can move to secure channel to review your account information in private.

-Deb

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Re: international plan
vzw_customer_support
Customer Service Rep

We are here to provide support. If you prefer, we do have other support channels that you can reach out to for assistance. You can review all of our support options here:  https://www.verizonwireless.com/support/  ~Peter

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Re: international plan
jvk_jj
Enthusiast - Level 1

Hi Peter,

I would like to know status of my filed complaint - billing dispute that I filed at 12 pm PST December 11 2023: I want my money back for International Plan that I was paying  from 07/17/2022 to December 11, 2023.

On Monday from 9 am to 11 am  PST December 11 2023 - I talked with Verizon operator over the phone  - she said I can have reimbursed $300 or file complaint but not do both - I did not give her permission to do $300 reimburse and asked to file complaint to reimburse full sums - she put me on-hold for an hour and disconnected after that and never called back. When I called again - I found out that reimburse for $200 was placed ...

On Monday, from 11 am to 12 pm PST December 11 2023, I talked to Verizon operator (I believe her name is Andy) over the phone:

We figured out the the start of the plan date - it was  open on 06/17/2022 - I asked for this plan be open for two weeks only,  because I was traveling to Caribbean islands for two weeks.  In 2022  the agent promised to close this plan automatically in two weeks - when I will be back.  As I figured out - the international plan never was closed, I never were using it and I was paying for the plane since 06/17/2022 till December 11 2023.

I asked Verizon operator Andy to file complaint - to reimburse the money that I payed for this International plan:

- Andy said I could not have International plan only for 2 weeks - it can be only for one month: from 06/17/2022 to 07/17/2022 - I agreed with her, if this is Verizon policy. I asked Andy to file complaint to return my paid monthly money for period from 07/17/2022 to December 11, 2023. Andy ensure me that she filed complaint and sent me text message:

"Thank you for your feedback regarding your billing dispute. We have submitted your complaint successfully."

Andy did not give me complaint conformation number and said, such number does not exist. Now I need to know status of my request. 

 

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