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Lost phone within 30 days but no replacement

The Veizon Agreement states you have 39 days to get mobile coverage. I thought I had chosen coverage but was toled that I hadn’t (I thought we had total coverage!). I lost the phone the second week I had it. According to VERIZONs agreement, they should have allowed me to choose mobile coverage (still within the 30 days) and replaced my phone right?

Comments

boringusername

You can't get coverage AFTER you've lost or damaged the phone.

Verizon_Support

Barbara2617, I can certainly understand how this situation would cause some ill feelings about everything that has been going on but if anything has happened to the phone before having insurance, we would not have the ability to add it after the fact. The options that we would have at this time is that you may pay off your Device Payment Plan and then get a new phone. Or if you have the paperwork, can you review them to see if insurance shows that it was added on that line. Please keep us posted on the outcome.

TakendraW_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

veryfrustrated0118

If you don't have coverage from day one and you choose to add it within the first 30 days, you must present your phone at a Verizon Corporate store. This is to verify that it is in working condition and not damaged. You can't get insurance after you lose or damage your device.

BARBARA2617

I had total mobile coverage. I have 5 phones and have been a customer since @ 2004. I do everything on my phone and I clicked total mobile coverage but it wouldn’t let me continue with my purchase until I chose mobile coverage for the phone. when I clicked on the coverage below for the phone, it unchecked total mobile coverage. No need to get all rude and angry. [removed] happens. I had several “chats” with VERIZON. I was told yes they would cover it and then told no, they wouldn’t. In my industry you make a statement like that, you stand by it. You don’t go back on your word. I’ve been a loyal customer. Just hoped for a little more for 14+ years using their service.

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BOJOLO2

You cant elect to get insurance after you've lost your device, that's the same as getting into a car accident, then attempting to get insurance on your damaged car. Doesn't work like that buddy.

BARBARA2617

Please take a look at these screens. I mark total mobile coverage but that’s only for 3 devices. So I try to add coverage to a new phone and it unchecks the total mobile coverage. Explain to me because I’m pretty confused. Now you see what the problem was with getting phone coverage![image1.png][image2.png]

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BARBARA2617

[image2.png]

This was the service agreement I received.

Sent from my iPad

boringusername

A) Your pics didn't post

The total mobile coverage for an account covers max of 3 devices. More than 3 and you have to get separate coverage. Also why even get total mobile coverage? They charge extra and all you get is some stupid "tech coach" stuff which is useless.

Ann154

You need to post the images directly to the thread instead of as an attachment to the email reply.

BARBARA2617

Hopefully you received what I sent. If you’ll notice, the screen regarding choosing coverage was very confusing. I had total mobile coverage but I tried to go through. I had total mobile coverage marked but then it said I needed to choose coverage for the phone. When I clicked on coverage for the phone, it removed the check box for total mobile coverage. But I wanted coverage for all phones. It’s very confusing.

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BARBARA2617

Thank you.

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Verizon_Support

BARBARA2617, I sent you a Private Message. Please respond to that message so that we can look into your insurance questions in more detail. I look forward to hearing from you!

JohnTr_VZW

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

veryfrustrated0118

BARBARA2617 wrote:
I had total mobile coverage. I have 5 phones and have been a customer since @ 2004. I do everything on my phone and I clicked total mobile coverage but it wouldn’t let me continue with my purchase until I chose mobile coverage for the phone. when I clicked on the coverage below for the phone, it unchecked total mobile coverage. No need to get all rude and angry. [removed] happens. I had several “chats” with VERIZON. I was told yes they would cover it and then told no, they wouldn’t. In my industry you make a statement like that, you stand by it. You don’t go back on your word. I’ve been a loyal customer. Just hoped for a little more for 14+ years using their service.

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Who got rude or angry? I was simply stating the facts. I am not angry because I tell you the facts and you disagree with them.

Please refer to the last paragraph of your Customer Agreement at Customer Agreement | Verizon Wireless

You can't rely on any other documents, or on what's said by any Sales or Customer Service Representatives, and you have no other rights regarding Service or this agreement.

BARBARA2617

Do you work for VERIZON?

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