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Low to no signal everywhere I go; previously strong coverage

I'm writing direct because you tell everyone who posts about this issue to message you directly.

I have had Verizon coverage on this phone (iphone in this location (primarily 94952/94954) with great signal/coverage for over 3 years. In the last week, my ability to use my phone outside of wifi range is almost non-existent. I have low bars, apps don't load, safari won't load websites, my map apps are all offline, and texts won't go through. I have powered down/up my phone, I have reset my network, and I have switched into/out of airplane mode, all multiple times, after which I seem to have a higher number of bars before they drop back down to low levels. I have updated my phone software. I also travel regularly to 94720, 94710, 94607, and other locations all over the Bay Area. Same issue: low to no service.

Can someone please help me fix this? I don't want to change providers but I need cell service that works, and the non-answers listed everywhere in the community forums don't make me optimistic...

Comments

Verizon_Support

Having a reliable signal is definitely important. I have checked our system for any active service alerts in your are, and I do see that there is currently an active service alert in place. This means our technicians are aware of the situation, and are in the area working to restore service as soon as possible. *Alfredo

JerkTelephones

Thanks Alfredo - how do I track that information? When I attempt to look for a "network outage" in the Verizon system it just tries to take me through troubleshooting issues for my phone and won't tell me information about what's happening in my location, despite suggesting that it will if I type "network outage" into the chat.

Verizon_Support

There is a quick and easy way to check on outage information, as well as set yourself up with network notifications. Click here to review those details: http://spr.ly/6602JM4tr I hope that information is helpful for you.

-Jordan

JerkTelephones

Thanks Jordan - per my message above, when I go to the suggested link, "when I attempt to look for a "network outage" in the Verizon system it just tries to take me through troubleshooting issues for my phone and won't tell me information about what's happening in my location, despite suggesting that it will if I type "network outage" into the chat."

stephanie0217

need to check on 34241 zip code your tower is not been workin g all day keep getting lost calls if any as well as no texts and no signal bars

Deankellman

I’m in 94551 and coverage is absolutely terrible I just made a post about it. Switching providers soon

Verizon_Support

stephanie0217, we appreciate you bringing this to our attention, and we will be sending you a Private Note shortly. Thank you for your patience. -Kevin

Verizon_Support

The last thing that we want is to lose your business. We will be happy to look into your service issues to help you turn this around. No need to fear, help is here! Have you tried to restart your device to see if the issue continues? Also, what exact problems are you having with your service?~David

aspaeth07

What is going on, we use to be able to use our service every where. Now all I get is drop calls., and low signal.
if I didn’t owe on my phones, I would go somewhere else. And there are 5 lines on my account. Help

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