My esim activation failed on number transfer from Metro by T-Mobile
mista_haych
Enthusiast - Level 1

Hello, I attempted the eSim activation online including porting my number from Metro by T-Mobile which has failed due to an incorrect Number Transfer PIN. I have the correct Number Transfer PIN now, so how do I proceed from here?

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Re: My esim activation failed on number transfer from Metro by T-Mobile
vzw_customer_support
Customer Service Rep

Oh, no! We are terribly sorry to read your activation attempt has failed. Our goal is to guide you in the right direction, so we can find a resolution.

 

What happens when you check the port status through our official page: http://spr.ly/6607Vw6Av?

~Gilbert

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Re: My esim activation failed on number transfer from Metro by T-Mobile
SynthpopAddict
Contributor - Level 3

I've found it easier to port a number by going to the carrier's store so the employees can set the whole thing up on their tablets and straighten out any kinks.  But you could also try contacting Verizon's Porting Department at 888-844-7095.

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I'm not a Verizon employee, just another customer trying to help.
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Re: My esim activation failed on number transfer from Metro by T-Mobile
vzw_customer_support
Customer Service Rep

Oh, no! We are terribly sorry to read your activation attempt has failed. Our goal is to guide you in the right direction, so we can find a resolution.

 

What happens when you check the port status through our official page: http://spr.ly/6607Vw6Av?

~Gilbert

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Re: My esim activation failed on number transfer from Metro by T-Mobile
mista_haych
Enthusiast - Level 1

Once eSIM activation had failed there was literally nothing that could be done.  I had been charged $48+ which could not be refunded according to various customer service staff and all I could do was attempt the activation again and pay the fees for a new service again which I did.  This time I did not attempt to port the number at the same time accepting a temporary number that I then used to port my old number to and this was successful.  However, I have still not received my money back from the failed attempt to do eSIM activation.

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Re: My esim activation failed on number transfer from Metro by T-Mobile
vzw_customer_support
Customer Service Rep

We're sorry to hear about the issues you've had and the hoops you had to jump through to get that number activated. We want to do the right thing and we'd like to take a second look at the situation here. We're sending you a Private Message so we can better help you.

~Jesse

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