It took me 1 month, but after several trips back and forth to the verizon store and many hours on the phone with customer service, I finally received a phone and my number. After adding a line on my account for my wife, we had a horrible time porting her number from AT&T. Since transferring service providers, we were supposed to be given a $250 promotional gift card. WE NEVER RECEIVED IT. No customer service in-person or online can help me and I just want to say that this if awful service.
So sorry to hear about the issues with porting over that number and the concern over the $250 card, timhenn. It is regretful that you have not received the help you deserve with this. This is absolutely not the experience that we want for you. I've sent a Private Note so we can best assist with this.
RyanM_VZW
I also was promised a gift card with new service and bringing my own phone. I was told repeatedly through the chat to sit back and wait for the 45 day mark to receive the code via notification in the app. I kept chatting with them to ask if there were any other steps and they said to just wait a month and a half and it would be sent to me. They said they saw I qualified and that it was in my account and just to wait. I am still chatting with them even 8 hour chats where they say they are busy working on solving the issue but never do, eventually hanging up when they get off at 8 or 9pm. This seems to be the Verizon way.. just stalling as long as possible until you just give up. I am cancelling my service.
We are having the same issues. My husband switched over 5 of our phones to Verizon 12/15/2019 and we have been waiting since they said it can take 45-60 days for the $250 gift cards for each line. We waited patiently and STILL NO GIFT CARDS???? This was a very costly switch for us and no one can seem to answer our questions. HELP!!!
I’m having the same issue just because of some mix’s up with an employee not doing the job right and I was not satisfied and had issues with a phone decide to stay in at&t then decide to switch to Verizon once more but at a different location had issues porting the number over and one thing let go another and I never got the 250 gift card for keeping my same number for verizon
Hello there, Jaden190! We are concerned to hear you did you receive your gift card for $250.00, and we would be more than happy to help you today. Can you please elaborate more? When and how did you establish your service with Verizon?
This is happening to us as well. We ported over 4 lines, and NEVER got the promo code and now are being told we waited too long. There is NO PROMOCODE in my inbox, I have talked to my in store rep, online, and phone reps and no one can help. This is a SCAM. I am so disappointed.
We never want our customers feeling this way and always want you getting the correct promotions. A private message has been sent to assist you further.
I agree! Same thing happened to me. I've been to verizon and called and they are saying it's been to long, so u can't claim it now. Ridiculous!! They can see the promo in my paperwork. They said they can't do anything. You can always do something!
I also was promised a gift card with new service and bringing my own phone. I was told repeatedly through the chat to sit back and wait for the 45 day mark to receive the code via notification in the app. I kept chatting with them to ask if there were any other steps and they said to just wait a month and a half and it would be sent to me. They said they saw I qualified and that it was in my account and just to wait. I am still chatting with them even 8 hour chats where they say they are busy working on solving the issue but never do, eventually hanging up when they get off at 8 or 9pm. This seems to be the Verizon way.. just stalling as long as possible until you just give up. I am cancelling my service.
I'm sorry to learn that you are having difficulties getting the promotional gift card for bringing your own device, Kimchi22. We would like to help you and check on this issue for you. Please share some additional information for us to check on the promotion in question and your eligibility for it. When did you make the switch to Verizon using your own device?
-Antonio
I was told originally and still have the paper from the Verizon employee that my promotional credit would be sent to me via email. Then never received it, so contacted the rebate team and they can see that it wasn't used, and cannot issue me a new one. Told me it was sent out via mail. Also, did not receive that. Been on the the chat with a live person for over 2 hours and have gotten no where and they cant help me either. They don't care to honor what they say even though they say one thing do another and still cant override the system and issue a new card regardless of time and what part of the problem is on them and fixing it to make it right. Verizon does not seem to care about retaining their customers and doing the right thing. Don't fall for their trap to switching to their network. Will not be giving them more money and and telling my friends and family not to go with Verizon.
We always want you to get any promotion you qualify for. We'd like to see what's going on. Let's get to the bottom of this. Please send us a Private Note for assistance.*Melissa
I'm continuing to experience the same problem for the past 8 months. Every few weeks I call to report the problem and I have had three different Verizon customer service representatives say they have processed the $250 gift card and that I should receive it by email in 8-10 business days. I even had one representative say they issued it as a credit to appear on my monthly statement. I received neither gift card nor credit despite multiple promises by Verizon. This is beyond frustrating and a disappointing user experience for someone who switched from AT&T.
raceway038, we are sorry to hear about your experience. Making sure you receive the promotional rebate gift card that you qualified for is important. Allow us the opportunity to take a look at the details. We have sent you a private message. Can you please respond to that message? Thank you.
-Sylvia
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