Order status still pending?

Question

Placed an online order 5/6 at 11:38am.  Website stated if order placed before 4:00pm it would be shipped same day (2-day) and should be received Thursday.  I have received no tracking information as of yet.  I went to My Verizon and the order isn't even showing as a recent order.  I manually entered in the Order Number and Last Name and after 2 days the status still shows as process pending, check back tomorrow?  The order confirmation email I received ststed at the bottom if I had any questions regarding my order to contact InternetOrders@Verizonwireless.com, which I've done and almost 24 hrs later I've heard nothing back from anyone either.  I've been a customer for about 10 years and this is the first time I've ever had to question an order before.  Can someone please help me figure out why this order is taking so long?

Thanks.

chrispy987 · Accepted Answer

This has happened to me before.  I gave it from Wednesday night until Monday morning.  This was back in late February and early March.  I sent an e-mail just as you did and still have never received a response.  Call 1-866-338-7390, which is a line for internet orders.  I have never had to worry about a wait getting somebody to pick up the line.  I was told that for my order, they had a problem on their end and all I could do was wait.  I did that, but ended up cancelling my order that Wednesday because there was no progress.

In January I had the same problem with a different order, and when I called that number they were able to cancel and resend the same order through and that fixed the problem.  I was getting the same processing message for over a week on that one.  Either way, calling that number was the only way I was able to get hold of someone that could at least try to help me.

Good luck