Phone missing
marjie01
Enthusiast - Level 1

I ordered a 15pro last week.  Yesterday was disastrous. The UPS driver arrived with 2 packages, and I signed for them without looking. One was very heavy. Turns out one box was 3 accessories I'd ordered for the phone but the other was an Amazon paint order. Now UPS and Verizon are claiming I signed for the delivery - but I don't have the Phone!! Do the phones ever come in two packages - one for the phone and one w accessories? Thank you.

0 Likes
1 Reply
vzw_customer_support
Customer Service Rep

Hello, marjie01, we want to make sure you receive your phone order. So we can best assist, we will be reaching out via Private Message.

-Lauren

0 Likes