Dear Verizon Wireless -
I have been working on the campus of the College of Staten Island for approximately 1 year and the Verizon signal/reception here is horrendous to non-existant. Many of my co-workers - especially women concerned with safety - have switched to ATT or are considering doing so.
Here's some description of how bad the reception is:
When I need to be on a telelconference using my cell, I have walked all over campus staring at my bars to get some decent signal. Even then, there are times when moving even as little as a foot results in a dropped call. When I try to use my cell in our workspace, I will place it at the window (there are no tall buildings nearby) and use a headset, which works ok but not great. If I get a call, I grab the phone and run to 1 of 3 spots in our building where I seem to get a decent signal; one of those places is outside at a particular section of wall. As you can see, this is a very touchy situation where every little movement can result in a dropped call. I'd say about half of my calls are dropped.
Here's some of my attempts to resolve this problem:
1) reprogramming my phone by dialing *228 (anytime I do this, I go through both option 1 and 2.
2) removing my battery for a few minutes, reinstalling, and restarting
3) searching for updates to my phone (none exist)
4) scanning the web in general and your website in particular for discussions of this topic. I did find that several areas on Staten Island have very poor Verizon reception.
Looking at my settings menu, there seem to be some things I can change, but I have no idea what the options are so I've done nothing so I don't make the situation worse.
My phone:
Samsung SCH-U365
Thank you for any help. I really prefer not to switch carriers.
